Technical Writer at SendBird
Seoul, KR
At SendBird, we are building the most scalable and powerful chat API in the world. We have customers from over 150 countries around the world and serve a truly wide-range of use-cases across communities, marketplaces, on-demand services, games, and e-commerce.
 
We are working with some of the hottest (and the toughest) customers in every industry, and since graduating Y Combinator in 2016, SendBird has become one of the fastest growing startups in Silicon Valley.
 
SendBird is headquartered in San Mateo, California and has an APAC office in Seoul, South Korea. This position is for the APAC Seoul office. 
 
We are looking for an experienced SaaS Technical Writer who can help continue ensuring our customers are able to use and understand our products effectively. You will develop and transfer user-friendly, high-quality product documentation for customers. 
Roles & Responsibilities

 

  • Design, write and edit technical and process documentation including; online guides, API references, blog posts and manuals of products
  • Produce hard copy manuals based on online documentation
  • Track and manage project efforts by publishing release notes and changelogs
  • Verify that our documentation strategy is correct and effective
Key Qualifications

 

  • 2+ years experience as a Technical writer or related field
  • Strong written and verbal English skills.
  • Experience with one or more of the following languages; Objective-C, Java, Swift, JavaScript, and Python
  • Experience with writing API/SDK documentation
Bonus Points

 

  • Experience in QA platforms, blogging and writing technical articles
 

ABOUT SENDBIRD

 

SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.
 
We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (40+ employees) with an Asia-Pacific office in Seoul (50+ employees).