Social Media Community Manager, German at Zwift
London, GB

Who we are:

 

We are the fitness company born from gaming. And we’re on a mission to make more people, more active, more often. We make an at home training game that connects cyclists and runners with each other around the world. We took the boring indoor routine and game-ified it, creating a rewarding social experience shared by a global community of riders Launched from the sunny beaches of Long Beach, CA., the Zwift community is active in 195 countries and growing. We’re endlessly positive, relentlessly inventive, and always looking to improve. Sound interesting?

 

Who we're seeking:

 

A social butterfly who knows the ins & outs of Facebook, Twitter, Strava, Instagram and Youtube.  You love connecting with people all over the world to solve problems, delight in successes, and create genuine connections.  You’re not afraid of going the extra mile to get the job done right and you’ll do just about anything to surprise & delight a deserving Zwifter.

 

What you'll do:

 

  • Engage with our native German-speaking audience and help translate English marketing and technical materials into German
  • Attend events to capture real-time content for social media channels 
  • Work with a global network of fellow community managers to flag production issues in real-time and seek out creative solutions
  • Assist in gathering qualitative audience insights for weekly reporting & metrics reports for both Global and German-specific pages  
  • Post & ensure quality production and timeliness of planned content 
  • Generate memorable engagements & connections with fans
  • Mind for customer insights & issues through community groups + forums
  • Reports to Social Media Lead and sits in the London office 

 

What we’re looking for:

 

  • Fluent in both German and English with the ability to understand shorthand/slang/idioms in one language and find a similar replacement in another 
  • Demonstrated basic knowledge in social media tools & platforms 
  • Must have experience with amatuer photography or videography  
  • Intimate knowledge of the the cycling, running and triathlon spaces or passion for sports 
  • Customer service experience is a plus 
  • Previous Community Management experience a big plus