Social Media Specialist at Imperfect Produce
Tucson, AZ, US
Imperfect is on a mission to reduce food waste and to make healthy food more affordable, accessible, and convenient. We source food directly from farms and producers, which would often otherwise go to waste and deliver it to customers' doors for an average of 30% less than grocery store prices. Since our start in 2015, our customers have saved millions of pounds of food from going to waste.
 
Imperfect is more than just a grocery box! In everything we do, we bring an appetite, lead with heart, embrace imperfection, and work to grow the movement. We aim to cultivate sustainable environments everywhere we go–whether in the office, warehouse, or field. By working at Imperfect, you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest. You’re improving access to healthy food in food deserts. With each curvy cucumber and scarred almond, you’re helping shape our world for the better.
 
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
 
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
 
About the Role
 
We're looking for a dedicated, enthusiastic, and highly motivated communicator who loves working with people and is passionate about delivering exceptional customer experiences. If you're the right fit for this role, you are clever, curious, willing to go above and beyond to delight customers, and always come up with the right thing to say.

Responsibilities

 

    • Engage with customers on Imperfect’s social media channels, including but not limited to Facebook, Instagram, and Twitter
    • Represent our company brand and voice proudly and professionally
    • Encourage and guide positive conversation on public platforms
    • Answer questions and concerns about our service and company
    • Assist customers with issues of product quality, billing, accounts, and delivery
    • Educate our social media community on our mission and how we are fighting food waste
    • Combat misinformation and thoughtfully address sensitive topics
    • Devise creative solutions to problems that arise
    • Identify trends and opportunities within our conversations

Skills and Qualifications

 

    • 2+ years experience in a customer service role
    • 1-3 years internet marketing experience preferred
    • Excellent written and oral communication skills
    • Able to process high volumes of messages quickly and effectively
    • Highly organized with a strong attention to detail
    • Able to problem-solve and think on your feet
    • Strong digital fluency
    • Bachelors in marketing preferred

About You

 

    • You’re fluent in social media and can navigate Facebook, Instagram, and Twitter like a pro
    • You’re able to strike a balance between conveying a playful brand tone and addressing serious topics
    • You thrive in stressful situations and have a knack for diffusing escalating issues
    • You’re passionate about product knowledge and delivering an excellent customer experience
    • You know how to use discretion when handling sensitive information
    • You’re excited about Imperfect’s mission to fight food waste
    • You have a positive attitude and are invested in addressing needs and concerns with a solution-driven mindset

Details of Position

 

    • This is a full-time, non-exempt position reporting to the Community Manager
    • Paid at $16.50/hour
    • The person in this position must be available to work out of our office in Tucson, AZ
    • Benefits include healthcare, vacation days, and free produce (based on location)
    • Must be available to work mornings, evenings, and/or weekends

Physical Requirements

 

    • Sedentary work; predominantly involves sitting most of the time.
    • Standing desks and / or other ergonomic accommodation is available upon request
    • Walking, climbing stairs, and standing are required only occasionally
    • Regular work with computers, including keyboards, mouses, and screens; regular use of mobile devices, including smartphones and tablets also required
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
 
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.