Support and Deployment Technician at Starship
West Lafayette, IN, US
Starship Technologies is building a fleet of robots designed to deliver goods locally in 15-45 minutes. The PDD’s (personal delivery devices) have completed thousands of deliveries, travelled tens of thousands of miles, met millions of people and have been tested in over 80 cities around the world to date. They drive autonomously but are monitored by humans who can take over control at any time. Launched in July 2014, by two Skype co-founders, Ahti Heinla and Janus Friis, Starship is changing the way parcels, groceries and food are delivered.
 
We are now looking for a Support and Deployment Technician who will provide in-depth technical support for our robots as well as to our operators, handlers and partners.
 
You should know everything there is to know about our Starship robots and will be able to fix any technical problems they encounter – even if it requires flying to the other side of the world for the day!
 

A successful candidate will:

    • Possess a passion for robots and innovative technologies
    • Previous experience in Technical Support and with any service desk application
    • Have good knowledge regarding mechanics, electronics and IT
    • Have proven work experience in enterprise technical support, IT support or as a technical engineer
    • Excellent client-facing skillsFluent in English
    • Be able and willing to travelHave good self discipline

Your responsibilities will be:

    • To maintain the health of our global fleet of robots
    • Troubleshooting technical issues reported by our partners and test teams
    • Carrying out maintenance activities and upgrades on robots and infrastructure
    • Creating and maintaining internal and partner documentation
    • Readiness for being on-call during non-business hours
    • Working with engineering to improve future robots

Beneficial:

      • Knowledge of Unix/Linux systems, CLI tools and scripting
      • Hobby projects in electronics or mechanics
      • Previous experience in managing a large fleet of devices
 
Come join us and be a part of the Future of Delivery, today.