Senior Manager, Growth Analytics at Highspot
Seattle, WA, US
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth.
 
Our intuitive sales enablement platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics—all in a product that reps love. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.
 
Today, we’re a strategic partner for hundreds of customers worldwide, from Fortune 100 brands to emerging companies. Based in Seattle, with offices in London, Highspot is consistently recognized for our product innovation and workplace culture. 

About the Role

The Growth Operations team at Highspot is at the intersection of marketing, account development, sales, services, and finance. Growth Enablement and Growth Operations work together to strategically and proactively optimize the effectiveness and efficiency of our go-to-market (GTM) teams. Our work is imperative to driving consistent and scalable growth.

We are growing fast and are looking for a leader to help build a world-class Growth Operations team. This infrastructure will be critical to the continued success of our business. The ideal candidate for this position will take an innovative, creative approach to designing processes and delivering solutions. The person we’re looking for will be collaborative, systematic, and analytical when solving problems. This person will have the ability to quickly pivot between brainstorming, strategy, and execution based on the internal audience. They will be resilient, resourceful and tenacious when working cross-functionally. Our leaders are passionate about inspiring and stretching individuals to do their best work. The ideal candidate will passionate about leading and developing individuals and teams.

What You’ll Do

In this role as Senior Manager, Analytics, you will lead and build our Growth Analytics team. Partner with Highspot's Talent team to identify, recruit and hire top talent for the Growth Operations team. The Growth Analytics team supports GTM Leadership with analytics and insights to proactively manage and optimize business strategy, processes, and performance.

As the leader of this team, you will:
  • Drive collaboration across GTM Leadership to identify and prioritize projects and initiatives to scale and mitigate risks across platforms and processes.
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
  • Develop consistent and scalable processes to continuously monitor data integrity.
  • Gather business requirements from a diverse number of users across GTM teams and translate requirements into scalable and cohesive solutions; enhancements, bugs, new processes, requests, ticketing system, etc.
  • GTM Reporting - Support GTM Leadership with just-in-time data and reporting needed to successfully manage and optimize performance; Salesforce reports and dashboards, team and individual performance scorecards, Sales and Marketing Atlas.
  • GTM Funnel Analysis - Orchestrate consistent analysis of our GTM funnel and present findings to appropriate stakeholders:
  • Marketing Analysis (web, demand performance, content)
  • Account Development Analysis (market segment, industry, persona)
  • Sales Analysis (pre-sale, post-sale)
  • Competitive Analysis
  • Pricing Analysis
  • GTM Insights - Provide GTM leadership with insights that will help in developing innovative, high-growth strategies to optimize performance and reduce costs.
  • Market insights (market segment, industry, persona)
  • Account insights (firmographics, behavioral)
  • Customer insights
  • Growth insights (growth testing)
  • Data Quality - Maintain excellent data hygiene and accurate usage of schemas in reporting.
  • Sales Planning and Compensation - Coverage and territory management, pipeline forecasting, revenue predictability modeling, quota and compensation planning.
 

Equal Opportunity Statement

We aim to build an inclusive workforce at Highspot. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.