Sr. Consultant, Cloud Security and DevSecOps(Remote) at CloudPassage
United States of America

CloudPassage is looking for a senior, growth-minded cyber-security expert with consulting experience to join our Enterprise Customer Success team.  This is a full-time exempt role.

You will lead our large-enterprise customers through their cloud security transformation with CloudPassage’s Halo platform. As an extension of our enterprise customers, the Enterprise Customer Success team works on the largest and most complex cloud infrastructure deployments in the world to ensure their security and compliance. CloudPassage is a critical component to the cloud security programs of some of the largest and most recognized brands that are recognized as leaders in their industries and pioneers in public cloud infrastructure.

You are an experienced security consultant. You will perform services to directly engage customer needs and proactively advise and assist customers with approaches to improving security operational speed, accuracy and coverage through process improvement and the strategic application of automation (a.k.a. DevSecOps).  You will also maintain an ongoing relationship with your customer, holding regular meetings and providing Technical Account Management and support services as needed.

You will manage all elements of the post-sale business relationship with CloudPassage customers, starting with customer on-boarding and continuing throughout the customer relationship.  As the consultant and primary customer interface, you build relationships and work collaboratively with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.  You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser on the mechanics of the Halo platform, methods to establish and amplify Halo’s value, and general best-practices for cloud infrastructure security. 

Responsibilities:

  • Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m per year with CloudPassage, have hundreds to thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).
  • Establish proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.  
  • Program manage the customer experience, orchestrating and collaborating with appropriate resources to help ensure and to document the progress of your customers achieving their goals.
  • Provide quantitative-based tracking & reporting to the customer that regularly demonstrates the growing value of their cloud security transformation with CloudPassage.
  • Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.
  • Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team.  Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.
  • Be a strong customer advocate within CloudPassage and identify areas for improvement in the customer experience, both in our product and processes.
  • Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements:

  • Strong cloud security knowledge & experience including:
    • End-to-end enterprise security processes 
    • Cloud security - cloud migrations & shift in security requirements, tooling & approach
    • DevSecOps architecture & automation.
  • 4+ years of experience in the areas of security consulting and project/program management serving cyber security customers.
  • Experience working in a security SaaS company in a startup environment.
  • Experience working with Executive and C-Level teams.
  • Ability to build and maintain strong relationships with internal and external constituents.
  • Excellent organization, project management, time management, and communication skills.
  • Ability to understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
  • Analytical both quantitatively and qualitatively.
  • Excellent verbal and written communication skills.
  • Security certifications (Security +, CISSP etc.).

Expert Technical Skills:

  • Consulting and project management: documenting project charters, project plans, executing delivery management, status reporting. Executive level presentation skills.
  • Security best practices expertise: software vulnerabilities, configuration management, intrusion detection, file integrity.

Proficient Technical Skills:

  • OS administration (Linux and Windows) of cloud environments: AWS or Azure; basic networking.
  • Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).
  • CI/CD processes and environments.

Familiar Technical Skills & Knowledge:

  • Python scripting & REST API's, Docker containers, Zendesk & JIRA.
  • Salesforce, Google Suite.

About Us:

CloudPassage has been a leader in the emerging cloud infrastructure security market since 2010. In being awarded the first-ever patents for automated cloud infrastructure protection, CloudPassage was set apart as a true pioneer. The company's Halo platform was purpose-built on those innovations and in the subsequent years has protected millions of assets across thousands of public and hybrid cloud environments. Halo's award-winning capabilities automate the cycle of cloud asset discovery, security & compliance assessment, remediation, and ongoing monitoring for server-based, containerized and serverless infrastructure.