Head of Apps Engineering at People.ai
San Francisco, CA, US
People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including salesmarketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.
 
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 
 
 
The Head of Apps will drive the evolution of the People.ai web application and its mobile (Android and iOS) companion apps to provide our customers (customer outreach professionals) with data-driven guidance and actionable insights on how to better market, sell and serve their customers. They will also own and drive the Engineering plan for the product line.

Responsibilities

 

    • Drive the team to develop use cases that provide data-driven guidance and insights to different personas across Sales and Marketing, with a focus on frequent value delivery through vertical iterations and on key metrics like DAU (metric operationalization in progress) and PMF
    • Established  The Wire (People.ai’s framework for delivering actionable insights) into a product success across form factors by achieving product market fit
    • Create a set of APIs to empower multiple Engineering teams to deliver content through the app (e.g. as Wire cards) and multiple notifications channels (MS Teams, Slack, SFDC Chatter, Mobile)
    • Evolve these APIs to allow ISV partners (e.g. 6Sense) to build content against our platform
    • Develop a long-term architectural direction for building a consistent and sticky application experience across multiple platforms (web, mobile) and notification mechanisms (email, web, IM, and more)
    • Establish a focus on enabling all Engineering teams to deliver content to our customers
    • Grow the Apps team; actively develop a leadership bench inside the team and bootstrapped our mobile development function
    • Incubate a separate Analytics team to focus on harvesting the People Graph for insights
    • Continue to evolve our software development process to ensure customer-centric development with Product, Design, Data Science, and Engineering working together

Requirements

 

    • Experience building a new product from scratch and taking it to Product Market Fit by working on small iterations, measuring success through usage KPIs, and adapting based on user feedback and those usage metrics. Has shipped products with frequency (daily, weekly, monthly in an agile fashion)
    • Demonstrated ability to design and build highly reusable APIs (both internal and customer-facing) and setting a long-term architectural direction to back them up
    • Experience and aptitude for growing and supporting strong engineering teams
    • Experience working with UI and Mobile development teams
Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.