Operations Associate at Poppin
New York City, NY, US

Poppin is looking for an Operations Associate to support our growing business. This position will be responsible for coordinating orders, interacting with our warehouse, and maintaining our internal systems with organized and accurate documentation. This person will support account activities that will drive day-to-day operational excellence in the growth and execution of our business. The Operations Associate must thrive in a fast paced and dynamic environment, where working happy and working scrappy are the foundation of your day.



  • Provide all levels of support relating to order management, inbound & outbound coordination, returns and inventory
  • Process sales orders and return authorizations for wholesale partners
  • Validate and identify returns received at our 3pls and issue credit memos to our customers
  • Monitor domestic orders to ensure accurate fulfillment and on-time deliveries
  • Investigate and dispute compliance violations with wholesale vendors
  • Maintain portal upkeep for drop-ship vendors
  • Send ASNs and invoices via EDI using SPS Commerce
  • Calculate domestic and international freight quotes for our internal sales team
  • Monitor and adjust SKU allocations to reduce freight costs
  • Oversee all ocean/air shipment bookings from origin to destination
  • Track inbounds and update stock availability dates in our ERP system
  • Work closely with our U.S. customs brokers and overseas agents to ensure timely entry and release
  • Validate PO receipts and alert factories of discrepancies
  • Focus on overall process improvement and efficiency optimization


  • A minimum of 1 year of experience in systems operations and data management
  • A minimum of a BA/BS Degree
  • Strong understanding of operational processes and order flows
  • Excellent spoken & written communication
  • Resourceful and creative problem solver that enjoys overcoming obstacles
  • Excellent analytical skills and experience
  • Strong Excel and reporting skills
  • Outstanding attention to detail and time management skills
  • Ability to excel in a fast-paced, high energy and fluid environment
  • Comfortable managing complex workflows


We believe that outfitting your office should be easy—that's why we’ve reimagined the way people shop for their workspace. By eliminating middlemen, we’ve created a complete collection of commercial-grade office furniture and supplies while lowering prices and reducing delivery times. From startups to Fortune 500 companies, businesses rely on Poppin for complete workspace solutions to help build their brand and culture.

Recognized by Crain’s as one of NY’s fastest-growing businesses, we have furniture showrooms in New York, San Francisco, Los Angeles, Boston, Washington D.C. and will have two more locations by the end of 2019. Our award-winning products are used in over 20,000 offices and sold in 3,000 retail locations nationwide.

“Work happy” isn't just our tagline, it's our ethos. We offer our team a mix of traditional and unconventional perks, and pride ourselves on providing top-notch benefits.