Global Payroll Manager at Nextdoor
San Francisco, CA, US

Are you passionate about using the power of technology to build community? Would you like to join a transformative company and play a meaningful role in crafting its future? If so, we’d love to meet you.

Nextdoor is the private social network for you, your neighbors and your community. Nextdoor’s mission is to provide a trusted platform where neighbors work together to build stronger, safer, happier communities, all over the world.

Nextdoor is used by millions of members in over 230,000 neighborhoods in the US. Since 2016, we have successfully launched in the Netherlands, UK, Germany, France, Italy, Spain and Australia, and we plan to extend our service further internationally in 2019 and beyond. We are based in San Francisco and backed by Silicon Valley’s leading investors, including Benchmark Capital, Greylock Partners, Kleiner Perkins and others.

About Our Role:

Reporting to the Corporate Controller, the Global Payroll Manager is responsible for processing and overseeing payroll for over 300 employees globally, including over 270 employees in the U.S. across 10+ states and 30 employees in International markets across seven countries (and growing). You will be the primary person responsible for processing the U.S. payroll through ADP and liaising with our global provider for International payrolls. You will review and analyze each payroll to ensure accuracy and proper compliance with local rules and regulations, and act as the primary point of contact for our employee base regardless of region. You will be responsible for identifying process improvement to allow us to scale and optimize our internal control environment, as well as identify and solve for root cause issues when necessary. This position requires strong attention to detail and accuracy, and the ability to analyze, troubleshoot, and communicate key findings. We are looking for an exceptional team player who has a strong understanding of payroll, payroll compliance, payroll systems and strives to improve processes in collaboration with cross-functional team members to achieve scale. 

You will:

  • Lead and own the global payroll strategy aligned with the organization’s needs.
  • Ensure accurate, compliant and timely payroll processing for a number of entities.
  • Partner with third party payroll providers to provide strategic direction on business needs and issues related to payroll. 
  • Provide prompt, courteous, and efficient customer service to employees who have questions regarding their pay, deductions, paid leave balances and other payroll processes. 
  • Serve as liaison between employee and third-party providers. Manage issue resolution process with third party providers and other key payroll stakeholders.
  • Work closely with third party Payroll providers to ensure that all monthly, quarterly and annual payroll tax filings are met. Ensure all local statutory payroll and fringe benefit reporting requirements are met.
  • Analyze and audit internal controls and reconciliations to ensure accuracy in payroll output. Independently identify challenges and create/implement recommended solutions to build efficient processes while taking full ownership of process improvements.
  • Lead the documentation of global processes and procedures and ensure that all internal controls are in place.
  • Ensure compliance with federal, state, local and international tax and wage & hour laws, regulations or guidelines, including payroll tax registrations. This includes assisting with payroll related audits (e.g. 401(k), worker's compensation, ESD) and year end filings (e.g. P11Ds, ERS, ESS) and supporting external financial statement audits, as needed. 
  • Prepare month-end journal entries and reconciliations for payroll related accounts and participate in our month end close process.
  • Build partnerships with internal partners in People Operations/Recruiting/Finance/Legal to facilitate payroll processes, including processing on-demand checks, benefits, and withholdings (e.g. leave of absence, employee benefits, 401k, FSA, etc.)
  • Define service level agreements, establish key performance indicators, build metrics reporting capabilities and monitor adherence to these standards.

About You:

You are flexible and thrive in dynamic environments, and you love to roll up your sleeves to get the job done. You are a natural when it comes to listening to the needs of others and dealing with issues tactfully and courteously. You value high integrity and show discretion with confidential information, and you have the ability to balance strategy with execution through organization and prioritization. You’ve seen best in class payroll processes and systems and have operated at scale.

Qualifications:

  • Minimum 6+ years experience with U.S. payroll in a multi-state environment and minimum 300 employee base
  • Minimum 3+ years in global payroll experience as single point of contact for a minimum of four countries outside the U.S.
  • Minimum 2+ experience in leading the end to end payroll process for a multinational organization
  • Previous experience within a multinational start-up and management of rapid international growth
  • Experienced in reviewing and implementing payroll process controls and policy governance
  • Experience with international taxation and processing and an awareness of statutory legislation and procedures
  • Knowledge of global payroll requirements with preference given to experience with Ireland, UK, France, Germany, Netherlands, Australia and Canada
  • Experienced leader of people, driving high performance, with a collaborative working style
  • Excellent communication skills across all mediums and at all levels of stakeholder
  • Skilled in developing strong working relationships internally and externally
  • Ability to prioritize and to work to very tight deadlines
  • Effective problem solver with strong analytical and project management skills
  • Execution focused and detail oriented
  • Excellent communication, organizational, prioritization, analytical, process flows and problem-solving skills
  • Experience with ADP Workforce strongly preferred
  • Experience with Workday a plus
  • Excellent Excel skills (pivot tables, nested functions) - must be able to audit/troubleshoot formulas

About Our Team:

The Finance organization is made up of highly motivated, high performing individuals who are continually looking to find efficiencies through process improvement and automation. We work hard but also know how to have fun and work cohesively as a team. We enjoy partnering cross functionally and strive to be exceptional business partners.

Benefits: 

  • 100% company-paid health insurance premiums (medical, dental, and vision) for you and your dependents
  • Paid vacation and company holidays
  • Free catered dinners Monday through Thursday and catered lunch on Wednesdays
  • Monthly gym stipend
  • One time cell phone & headphone stipend
  • Annual learning and development stipend
  • Two paid volunteer days off
  • Pre-tax commuter benefits
  • Fully stocked kitchen with drinks, snacks and candy
  • Health FSA
  • 401K plan.