Senior Customer Success Project Manager at People.ai
San Francisco, CA, US
People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including salesmarketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.
 
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 
 
 
The Senior Project Manager is responsible for leading members of the Customer Success team to deliver project(s) that span across one or more phases of the customer lifecycle journey.  They will manage resources, schedules, adhere to quality and governance throughout the full customer onboarding life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.  The Senior Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the customer mutual value plan.

Responsibilities

 

    • Support customers at scale
    • Work to constantly improve Formal Project Management Methodology for all Onboarding engagements 
    • Develop templatized service offering proposals to assist business development teams as well as documentation to communicate onboarding methodologies and additional service offerings
    • Support Sales and Customer Success pre and post sales
    • Assist with the management and reporting of critical internal cross-functional engagements to address challenges with aggressive personnel growth and integration of new digital technologies.

Requirements

 

    • +5 years of relevant experience
    • Knowledge of fundamental project management processes, methodologies and tools & techniques and ability to adapt them to the organization. 
    • Ability to control project issues while avoiding power confrontations. Thinking in opportunities instead of barriers with efforts focusing on delivering value to customers and driving end-user adoption.
    • Ability to earn trust and respect from the project's stakeholders. Ability to influence decisions that need to be made to make the project successful.  
    • Build long lasting relationship with our business development and customers guide future direction adoption and expansion of our portfolio
Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.