Product Manager, Voice & Video at SendBird
Seoul, KR

 

The engineering team at SendBird is solving the huge challenges building a reliable, feature-rich, and scalable real-time conversational experiences across different platforms.

 

The challenges range from building a platform that can reach a large user base across distributed environments with optimal latency, creating a feature-rich, yet lightweight and high performance client-side SDK, and building products and services that can help customers incorporate real-time conversational technologies more rapidly.

You will be participating in the Voice and Video product team, enabling developers to build rich WebRTC-based media experiences. You are expected to learn and expand on your insight to build a world-class product that solves difficult problems of our customers, and make it easy for the customers to harness the power of real-time chat.

 Roles & Responsibilities

 

  • Manage the complete set of product requirements that address all defined customer needs
  • Facilitate communication and collaboration between the engineering and business sides of the organization
  • Establish a shared vision across the company by building consensus on priorities leading to product execution
  • Understand markets, competition and customer/user requirements in depth
  • Develop product expertise by benchmarking competitors, investigating potential new solutions, and gathering input from engineers
  • Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
  • Identify necessary reports, metrics, and analysis to measure the effectiveness and validate the success of completed projects
  • Work collaboratively with the engineering and design teams
Key Qualifications

 

  • 3 years of experience in mobile or web product management
  • Bachelor’s degree or equivalent experience
  • Knowledge of multiple functional areas such as engineering, UI/UX and customer success
  • Organizational and analytical skills
  • English Proficiency for business collaboration
 

ABOUT SENDBIRD

 

SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.
 
We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (40+ employees) with an Asia-Pacific office in Seoul (50+ employees).