Software Engineer, Support at Mocana
San Francisco, CA, US
What You’ll Do

Review and assess business impact of customer issues
Investigate and identify path to resolution of the reported issues
Reproduce and debug the issues
Work closely with the engineers to resolve issues and escalate issues as needed be included in future patches and releases
Test, verify and document code changes required to resolve issues
Conduct code reviews with peers
Document and process issue, defect, and resolution records
Develop and communicate solutions to customers
Setup and test demo systems for customers


Who You Are

Solid C programming
4 plus years experience
Experience with solving level 2 and 3 issues
Familiarity with C toolchains and makefiles
Understanding of cryptographic algorithms, PKI, X.509 certificates
In-depth knowledge of SSL, SSH and IPsec protocols
Experience using GitLab, ZenDesk, Jenkins
Knowledge of tools such as Klocwork, Coverity, Codenomicon, Wireshark, gdb, tcpdump
Experience with RTOSes and / or hardware bring up a plus
BS degree in Computer Science/Engineering or technical discipline preferred; equivalent work experience and accreditations will be considered
Excellent communication skills

Who We Are

We’re Agile. We are thought leaders who believe you “Never Stop Learning.” We share what we learn because we’re on a quest for continuous improvement. We deliver fast and iterate quickly.
We’re Gritty. We get the right things done, and do them really well. We’ve got grit – we roll up our sleeves and pitch in. We solve hard problems and build elegant solutions. When we stumble, we get up and get after it again.

We’re a Tribe. We are open, authentic and optimistic. We believe everything gets stronger when the right people contribute. And not only employees, but customers and partners, too. We trust and depend on each other because we have shared values and objectives. We excel as individuals and measure success as a tribe.
Mocana does not currently sponsor immigration visa applications. Applicants must be currently authorized to work in the United States on a full-time basis without sponsorship from Mocana.