IT Associate at Atrium
San Francisco, CA, US
Atrium is a data-driven law firm designed to make access to corporate legal services transparent and price-predictable for everyone. We're doing this by building the first structured data platform for organizational data. We use modern techniques for extracting data that is locked away in legal documents, modeling how best to store this information, and inventing new ways for lawyers and paralegals to interact with the resulting structured data to help advise clients.
As the second member of our IT team, you’ll have a large impact on how IT is built and shaped at Atrium. IT infrastructure is an important part of how we are reinventing a law firm.  We evaluate and use the latest cloud/SaaS tools, as well as build our own workflow and AI tools, to help lawyers work more efficiently and more securely compared to traditional law firms.  You’ll be a key part of the front line of IT helping our attorneys and paralegals serve clients. As our team is growing quickly, you’ll also help improve IT at Atrium, selecting the tools and putting in place the policies to help the department scale.

What You'll Get to Do:

    • Be on the front line of IT.  Troubleshoot end user problems in a responsive and efficient manner.
    • Provide excellent client service to our internal users, empowering them to provide excellent service to our clients
    • Follows up with clients to ensure their needs are fully met
    • Produce and maintain training materials, knowledge base, per ticket documentation
    • Identify and escalates recurring issues; suggests a way to improve work in the future
    • Evaluate vendors by gathering requirements, establishing criteria, evaluating software, following up with vendor
    • Write scripts to automate common tasks (nice to have)
    • Support internally built tools, legal industry-specific tools, and the usual startup SaaS and gear

What You Need to be Successful:

    • Previous professional experience in IT role
    • Working knowledge of cloud-focused tools
    • Knowledge of managing Operating Systems (Windows, Mac)
    • Understanding of how to write a bug report for engineering
    • Strong ability to effectively identify and solve challenging problems

What You'll Get From Atrium:

    • The unique opportunity to join one of the hottest SF startups to watch in 2018. We're not just another legal tech company disrupting a traditional industry, we're transforming how legal services are provided!
    • Top-tier mentorship from experienced founders, including Justin Kan
    • Competitive compensation and sweet perks like catered lunch daily, Bevi machine, endless coffee, and snacks
    • San Francisco office across from 4th & King CalTrain with large private patio and views of downtown