Solutions Engineer (US) at SendBird
San Mateo, CA, US
At SendBird, we are building the most scalable and powerful chat API in the world. We have customers from over 150 countries around the world and serve a truly wide-range of use-cases across communities, marketplaces, on-demand services, games, and e-commerce.
 
We are working with some of the hottest (and the toughest) customers in every industry, and since graduating Y Combinator in 2016, SendBird has become one of the fastest growing startups in Silicon Valley.
 
SendBird is headquartered in San Mateo, California and has its APAC office in Seoul, South Korea.
 
As a Solutions Engineer at SendBird, you are the technical voice of SendBird and its customers and partners. Your primary responsibilities are to help customers onboard quickly and successfully, and communicate customer needs back to the product team. You accomplish this in the following ways:
 
1. Building relationships with customers based on technical expertise with the SendBird product 
2. Listening to customers openly and learning about their business and technical needs 
3. Communicating the value and benefits of SendBird and its products to the customer 
4. Helping customers succeed with the conversational technology we provide
 
You are friendly, put people at ease, and communicate professionally with SendBird's partners and team.
Roles & Responsibilities
  • Analyze and debug customer issues across multiple platforms (for example, iOS, Android, JavaScript, React Native, or Unity, etc.) 
  • Respond to technical questions from customers and resolve them quickly by implementing effective solutions that maximize SendBird’s value to the customer 
  • Gather customer feedback to help improve the product, while helping provide insights for the product roadmap 
  • Support and improve technical documentation and FAQs for a better developer experience 
  • Collaborate with technical and sales teams within SendBird
Key Qualifications
  • Software engineering experience or knowledge of at least one mobile platform (iOS, Android, React Native, Unity)
  • Practical knowledge of web technologies (JavaScript, AJAX, Restful API)
  • Empathetic communication skills
  • Obsession with great customer experiences
  • Alignment with our 7 core values: https://sendbird.com/about
Bonus Points
  • Professional experience in a client-facing technical role (as a developer, consultant, etc.)
  • Recognized/high karma account on developer communities (e.g. Stack Overflow, Hackernews)