Customer Support Agent at Starship
Washington, DC, US
Become a part of the Starship Family and help us provide the most fabulous service to our customers.
Starship is looking for a well-rounded Customer Support Agent who can solve problems that the customer might encounter and leave them speechless and thankful after it has been dealt with.
The customer support agents main task is to answer calls and e-mails from customers who might have a question about our service or their order. The agent will help them solve their issues by offering different solutions or by doing some customer-support-magic-tricks.
The customer support agents encounter many different situations throughout the day and they have to solve these issues with their wit, fast reactions and logical thinking.

Primary responsibilities:

    • Solve problems and answer questions for our customers and merchants
    • Respond to phone, email, and social media inquiries
    • Communicate with Hypervisors, Operators, and Field Assistants to execute solutions
    • Log and report issues to relevant teams

An ideal candidate will:

    • Excited to do something totally new and inspirational
    • Adept at thinking on their feet with the ability to resolve situations from a distance
    • Responsible, reliable, and calm under pressure
    • Careful and diligent with sharp attention to detail
    • Able to find joy in problem solving
    • Fluent with computers but technical IT skills are not necessary to be successful
    • Strong spoken and written communication
    • Comfortable working in a team environment
    • Able and willing to work outside traditional working hours in shifts

Job specifics:

    • Part-time position. 30 hours per week.
    • Base training provided
    • Flexible working hours in shifts
    • Possibility to work evening shifts
    • A casual and fun work environment!
    • Location: Washington, D.C.
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