Business Intelligence Analyst at SendBird
San Mateo, CA, US
Our Operations team is looking for the first Business Intelligence Analyst who is passionate about data, analytics, and business strategy. You will be the owner of our Business Intelligence infrastructure while working in a highly collaborative environment of data engineers, and business leaders to deliver data solutions for our business needs. You will help the team learn more about our business, teach others in the company about analytics, and improve the use of our data so SendBird can transform into a data-driven organization. You’ll be an integral part of providing data-driven insights that guide our company to set the new growth benchmark for B2B SaaS companies.


  • Partner with teams across the organization to understand their analytics needs and create dashboards and reporting that allow them to execute more effectively
  • Work with business leaders to define key metrics and build reporting to monitor and understand performance along those metrics
  • Build and maintain scalable ETL processes and pipelines to bring the data into our data warehouse
  • Work directly with internal partners and business/product/design/engineering audiences to understand the reporting needs and develop scalable solutions keeping reusability in mind.
  • Build, Maintain and administer Looker as our BI tools and be the driving force behind the adoption and effective use of Looker within every team at SendBird
  • Maintain the data quality and data integrity of the data warehouse in partnership with our Data Engineers/Platform Engineers
  • Deep dive into large set of data sets to answer business questions, perform ad-hoc analysis
  • Reconcile data between various systems, find opportunities to innovate, and drive improvements



  • Able to thrive in a dynamic and fast-paced environment; intellectually curious; PM skills
  • Proven track record of collaboration with a variety of decision makers to drive impact
  • Share a creative approach in developing actionable analysis and guidance
  • Expert in visualization technologies including Looker, Tableau and/or another BI tool
  • Strong active listener with solid written and verbal communication skills




  • 4-5 years of experience with large complex data sets from various sources, ideally with a focus on marketing, sales, or customer acquisition
  • Knowledge of relational databases or data warehouses (Redshift, PostgreSQL, MySQL, Snowflake etc.)
  • Confident with a scripting language (Python, Ruby, etc.) to build data models and ETLs
  • Ability to work cross-functionally, building and maintaining trust with internal stakeholders
  • Bachelor's degree in Math/Statistics/Engineering or other equivalent quantitative discipline



  • Pick your new laptop!
  • 4 weeks PTO!
  • 99.99% Paid Benefits
  • 12 US Paid Holidays
  • Fun work environment!
  • Flexible work schedule
  • Opportunity to work for one of the hottest startups on the planet!


SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.
We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA with offices in Seoul, Singapore, London and Bangalore.