Inside Sales Representative at Resilinc
Milpitas, CA, US

About Resilinc


Resilinc is the industry-leading provider of Supply Chain Risk Management (SCRM) solutions for the extended supply chain.  Resilinc’s solutions deliver supply chain visibility, sophisticated risk analytics and robust strategies to mitigate the risk of supply chain disruptions.  Our unique and innovative Cloud technology and data-as-a-service products deliver the leading end-to-end solution that addresses the fundamental problem of improving supply chain visibility through multiple tiers and fosters collaboration between ecosystem partners.  Our information and AI analytics platform enable customers to proactively monitor their supply chain for critical exposures to global regions and work collaboratively with suppliers on risk mitigation and crisis response.


Position Overview


The Inside Sales Representative (ISR) is responsible for professionally representing the company and its value proposition, generating leads, advancing the sales process, closing new business and achieving/assisting in the achievement of opportunity-based sales quotas. The ISR will conduct research to identify leads and reach business targets through telephone, email, social media, webinar and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.


Primary Responsibilities


Drive sales of Resilinc products, help achieve customer acquisition, and growth targets into the targeted new accounts.

Develop sales opportunities by researching targeted accounts and solicit new sales opportunities through outbound cold-calls and emails and other networking techniques.

Work leads generated from external sources and identify decision makers within targeted leads to begin sales process.

Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell.

Handle inbound, unsolicited prospect calls and convert into sales opportunities.

Collaborate with team members to determine necessary strategic sales approaches.

Ensure that the customer/prospect database is constantly updated and records for each in terms of calls made, inquires, and feedback is maintained and CRM fully up to date

Set up and deliver sales presentations, product/service demonstrations, and other sales actions.

Create and deliver qualified opportunities to other team members and to Account Executive.

Where necessary, support marketing efforts such as trade shows, exhibits, and other events.


Desired Skills and Experience


The applicant must have the following attributes and skills:


Bachelor’s degree with background in IT, Marketing or Supply Chain preferred

3+ years of overall experience with at least 3+ years of relevant work experience in an Inside Sales or Sales capacity.

Pharma/Biotech, Healthcare, High Tech, or General Manufacturing industry knowledge.

Demonstrated ability to convert prospects and close deals and achieve targets.

Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.

Strong knowledge of sales principles, methods, practices, and techniques.

Experience with

An active listener, with good attention to detail & strong problem identification and resolution skills.

Able to build and maintain lasting relationships with customers.

Exceptional verbal communication and presentation skills.

Strong written communication skills.

Self-motivated, with high energy and an engaging level of enthusiasm.

Ability to work individually and as part of a team.

High level of integrity and work ethic.