Client Org Administrator at TigerConnect
United States of America

TigerConnect is seeking a sharp and highly attentive Client Organization Administrator to support key initiatives for our Post-Sales team. 

 

What You'll Own:

  • Assist the Client Success managers in Gainsight and Salesforce activities including report generation and outreach campaigns
  • Create, update, and maintain customer-facing presentation materials for the Client Success Managers, leveraging Microsoft products.
  • Perform research and gather supporting data from various sources, for Client Success Managers and all related Client Success account management activities.
  • Monitor the progress of various projects / programs and help to ensure teams complete  project deliverables in a timely manner.
  • Function as the Client Organization point of contact for our reference library - Bloomfire. 
  • Provide supplemental client outreach for client activities including user conferences and webinars.

What You've Accomplished:

  • 1+ years of previous Administration work is preferred. Experience in the health or technology industry is a plus.
  • Experience managing project deadlines and deliverables. 
  • Experience with performing client/customer outreach via phone or email correspondence. 
  • Experience with; Salesforce, Looker, Microsoft Office, particularly PowerPoint, and Word.
  • Proficient working knowledge of Google Suite and creating (creative) slides/deck.

What You Bring to the Table:

  • Superior organizational, time management, and the ability to effectively prioritize and manage recurring or ongoing tasks, one-off projects and on-demand requests.
  • Excellent written and verbal communication, listening skills, and the ability to communicate with all team members, managers, and executive leadership. 
  • Ability to work independently, detail-oriented, and execution focused.
  • Highly collaborative, team oriented, and comfortable leading cross-functional projects. 
  • Ability to foster a positive atmosphere within the office and with clients.
  • A Self starter with a "can do" attitude with forward and critical thinking skills.

 

Who We Are:

As healthcare’s largest provider of clinical communication solutions, TigerConnect helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With over 6,000 facilities, delivering hundreds of millions of messages monthly, TigerConnect continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, and a Best Places to Work in Healthcare 5 years in a row (2015201620172018, and 2019). TigerConnect currently has over 130 employees with offices in Santa Monica, San Jose, and Shanghai.

 

Why We’re Different:

  • We are the largest provider of clinical communication and collaboration solutions in the U.S.
  • We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan

 

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.