IT Support Engineer at Canva
Beijing, CN
Since launch in April 2013, our user base has grown exponentially, amassing over 15 million users in over 100 languages, making us one of the fastest-growing technology companies in the world.  As of today, we've achieved profitability as well as a $2.5billion valuation, comfortably setting us up for the next stage of growth. 
 
Canva is seeking an enthusiastic IT Support Engineer to ensure the reliability, security, and resiliency of our systems, hardware, and platforms which support Canva's internal business operations.  As we grow past 60 employees in Manila, we need to ensure our offices, tools, and systems enable all Canva employees to do their best work.
 
 
Responsibilities
 
Support and troubleshooting Canva hardware and devices – laptops, networking, video conferencing
Administration of cloud-based tools and internal applications
Provisioning and management of Canva assets
Provide desktop support to end-users – troubleshooting laptops, peripherals, and applications
Support configuration activities, planned outages, and security initiatives
 
Required Skills and Experience
 
Previous experience in a Level 2 (L2) support engineering capacity
Experience supporting and troubleshooting Apple Products, Devices, and Services; MacOS X and Linux
Operating SystemsExperience administering Google Suite and Atlassian Products (Jira, Confluence, etc.)
Experience managing video conferencing applications and hardware
Strong verbal and written communication with pedantic documentation and organizational skills
A strong customer-focused attitude and demeanour; at-home in an environment where things move very quickly
 
Benefits
 
Competitive salary, plus equity options
Work & have training in Sydney for 1-3 months, cozy apartment is provided 
Delicious lunch provided for us each day 
Fitness membership benefit Fancy and friendly offices 
Fun and quirky celebration