Customer Success Manager at Airspace Systems
California, US

About the Company:

 

Airspace Systems, Inc. is a technology company committed to the safe emergence of the drone economy, and the company is addressing a new dimension in the world of security. Drones have a wide range of life-saving and mission-critical uses, including disaster response, firefighting, supply and medicine delivery, and locating missing persons, to name a few. In order for the drone industry to realize its full economic and social potential, airspace security must be assured. 

 

Airspace Systems, in conjunction with the military, has developed a leading airspace security solution with tremendous potential to do real and meaningful good in the commercial and civilian sectors. As of February 2019, the company has been cleared to sell and deploy the solution for commercial use. The Airspace Galaxy security platform uses AI and advanced robotics to provide immediate detection and identification of all drones present in a large airspace, enabling a quick response to malicious UASs. The company plans to include drone mitigation – the safe removal of unauthorized and malicious drones and their operators – as part of a comprehensive solution in the near future.

 

Airspace exists to keep safe and secure skies open for business and social good. 

 

Today, users for the detection and identification of drone traffic include airports, corporate and academic campuses, entertainment facilities and franchises, utilities, large commercial real estate operators and civil safety providers. To capitalize on a window of opportunity to become the leading provider of airspace security in these commercial and civil sectors, venture and strategic investors have just provided substantial additional funding to Airspace Systems. The company is seeking to build a top-notch Sales and Marketing team to get things off the ground in a rapidly emerging drone market.

 

Location: Remote / Bay Area, CA

 

Position Description:

 

We are looking for an enthusiastic, motivated, and dedicated individual willing to go the extra mile to ensure Airspace stays ahead of the curve with client satisfaction. Our mission goes above and beyond other counter-drone companies; we are looking for someone to show us how one can be devoted to the customer. In this role, you must have a passion to work with others on a regular basis.

 

Daily responsibilities:

 

Become a subject matter expert on Airspace products, processes and operations

Develop a strategy that results in repeat business and referrals

On-board new customers and act as a continuous point of contact for further inquiries and updates

Run periodic health checks and keep an eye on any alerts and red flags

Run expansion and renewal campaigns for current clients

Prepare and send out periodic reports to the customer, as needed

Advocate on behalf of the customer to the R&D and Product teams

 

Good Candidate Criteria:

 

A Bachelor’s degree in a relevant field

Authorized to work in the United States

At least 3-5 years of demonstrated customer success experience in the technology sector

High comfort in an entrepreneurial environment selling a solution that is new to market

A warm personality with strong communication and relationship-building skills

Self motivated with a sense of urgency

A “people-pleaser” who is willing to see eye-to-eye with the customer

Able to thrive in a small team with a fast-paced work environment, switching rapidly from strategy to execution

Located in the Bay Area or willing to travel to headquarters periodically; can travel frequently to customer meetings as required

Friendly and fun!

 

Nice to have:

 

MS/MA/MBA in a relevant field

Prior selling, marketing, or business experience in aerial security and/or the UAV/UAS/drone market

Technical knowledge in radio frequency, IT, and/or UAV products

Familiarity with robotics, electromechanical systems, wireless, sensors, and connectors

 

Working Environment:

 

We have veterans from the tech titans, such as Google, Apple, Intel, and Autodesk, in our turnkey facility that houses everything from coding to manufacturing and is minutes away from our large, outdoor drone flight testing facility.  You will have access to a fully stocked kitchen, catered lunches and Company events and outings. We will assign you a computer workstation and tools as needed and necessary to complete the job.

 

Compensation:

 

$TBD, which will be paid semi-monthly in accordance with the Company’s normal payroll procedures. Obviously: medical, dental, vision, vacation, health and wellness, stock, and sales incentive options are part of the package.

Thank you for your time and consideration. If you are not interested or available and know of someone that may be, please feel free to pass along this opportunity.

We are an equal opportunity employer, committed to maintaining an inclusive working environment for all employees free of discrimination and harassment. Our goal is to be a workforce that is representative of the people we serve. We do not make employment decisions based off of non-merit characteristics.