Title & Escrow Operations Manager at FlyHomes
Seattle, WA, US

Flyhomes is reinventing the traditional real estate process to create a radically different experience.We level the playing field by giving any qualified buyer the chance to make a cash offer.We eliminate risk and uncertainty for homeowners trying to buy a new home with our Trade Up program.We streamline the homebuying process by unifying brokerage, financing, closing, and home services. Innovation is in our DNA. What will you create here?

When you join Flyhomes, you will have the ability to not only affect change across an industry, but on a human level. Real estate and technology are what we do, but people are at the core of our mission. From client-facing roles to data and technology, we start and end with the people we work with because they’re what matters. You’ll work alongside others who love to solve problems, think creatively, and take risks to fly the plane as we continue to build it! If this sounds appealing, we want to connect with you.

We are currently seeking a dynamic Title & Escrow Operations Manager who can help build a scalable operations model to join our Seattle, WA Fly Team location! 

The Title & Escrow Operations Manager is critical to defining, measuring and improving the client experience by building, driving, and improving key business processes. This role prepares related reports and audits current procedures to monitor efficiency of operations. The T&E Operations Manager will establish and strengthen relationships with internal and external business partners by working collaboratively to deliver best in class client service. 

What You’ll Do

  • Drive Title and Escrow growth strategy by establishing relationships with and on-boarding 3rd party real estate agents to increase closed deals
  • Build out data structure, collection, analysis & reporting used to drive critical business decisions
  • Create operational rhythm, establish and track KPIs such as forecast, analyze, track, report business growth and other key metrics to identify trends, track live progress towards goals, drive new business opportunities and ensure prompt resolution of business issues with cross company partners
  • Develop and manage execution of a fifty state T&E expansion strategy
  • Manage and update business processes, client touch points & messaging within the team; partner across businesses to ensure Flyhomes is creating the absolute best client experience
  • Partner with Head of Mortgage on key strategic projects

What You’ll Bring

  • Five or more years of experience within mortgage, operations or financial lending environments
  • Expert knowledge of various real estate legal/compliance issues preferred 
  • Experience in the escrow industry and expertise in a variety of escrow product areas preferred
  • Proficiency with G Suite (Gmail, Hangouts, Calendar, Docs, Sheets)
  • Bachelor’s degree from accredited university preferred

Your Superpowers

  • Client Focus: You possess a passionate drive to delight our clients and offer solutions that deliver on their expectations. You are adept at relationship management
  • Critical Thinking: You employ a thoughtful process of analyzing data and problem solving to reach well-reasoned solutions
  • Collaborative: You partner effectively with clients and colleagues, to drive our ‘winning together’ culture and execute on our common goals
  • Communicative: You have impeccable written and verbal communication with the ability to convey messaging to diverse audiences. You utilize active listening skills and ensure that client’s, colleagues and other stakeholders feel heard.
  • Learning Agility: You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
  • Driven: You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn’t scare you
  • Accountability: You accept responsibility for your own actions and decisions and demonstrate commitment to accomplishing work in an ethical, compliant, and efficient manner for the benefit of your clients and the company
  • Work Excellence: You are conscientious with the consistency and quality of deliverables. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through.
  • Flexibility: You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together

Flyhomes Perks

Reinventing an industry takes work and we aim to recognize and champion the wellbeing of our  people professionally, financially, physically and mentally.

  • Healthcare benefits…obviously, plus contributions to HSA
  • Flexible work schedules
  • 401(k) + employer match
  • Commuter benefits
  • Charitable donation match
  • Dog-friendly work environment (11 dogs…and counting!)
  • Real estate license sponsorship
  • And…drumroll please… rebates when buying / selling a home