VP of Customer Success at LeanData
Sunnyvale, CA, US
LeanData is revolutionizing enterprise Sales and Marketing Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. 
 
As our first VP of Customer Success, you will lead a team of Customer Success Managers and form executive relationships with LeanData’s clients. You’ll grow and develop a highly-skilled team as our organization rapidly scales.
 
Your team will be responsible for ensuring that our customers are continuously receiving and recognizing value from LeanData. The ultimate goal of the Customer Success team is to deliver our mission of “Making Everyone an OpsStar” and creating experiences that transcend the standard customer-vendor relationship. 
 
This position reports to our Chief Customer Officer and is based in Sunnyvale, CA. 
 
What you’ll be doing:
 
  • Manage the day-to-day operations of a growing team of Customer Success Managers 
  • Develop proactive customer strategies to ensure high-end service delivery and competitive differentiation that increases renewal rates
  • Influence growth through higher product adoption and customer satisfaction
  • Develop a thorough understanding of our products and pricing structure
  • Oversee tough negotiations, escalations, and strategic decision making
  • Act as an internal spokesperson for the CS organization 
  • Contribute to the company’s overall development
 
About you:
 
  • 15+ years of customer-facing experience in a tech environment 
  • 3+ years managing, hiring, and retaining a team of customer success managers to support a SaaS model 
  • Experience overseeing forecasts, budgets, and client negotiations 
  • Excellent customer relationship management skills with the ability to manage complex organizations and executive relationships 
  • Domain expertise in GTM planning, sales or marketing operations a plus
  • Strong written and verbal communication skills 
  • Excellent analytical abilities 


About LeanData:
 
As the leader in Lead-to-Account Matching, Routing and Marketing Attribution solutions, LeanData drives growth for business. We help many of the world’s fastest-growing enterprises automate, simplify and accelerate revenue.