Director of Sales Engineering at SendBird
San Mateo, CA, US

We are looking for a Director of Sales Engineering who is highly technical, has a strong business acumen, and has experience leading global teams. You should have a passion for designing, building, and selling technology solutions to a wide variety of innovative enterprises and mentoring a team to do the same. You should love engaging with customers, building relationships, and driving the technical sales cycle.

 

The perfect candidate is at ease sitting down with developers, product managers, and C-level executives and advising them on the best ways to utilize cloud communications technology. You should have at least five years experience building and managing a Sales Engineering team with a highly technical product such as a developer platform, database technology or similar technology with a developer audience and a post-sale integration cycle.

 

You will be working closely with the sales leadership, product management, and customers to craft innovative, flexible, and scalable solutions that help customers transform their chat and messaging strategy through the adoption of the SendBird platform.  

 

Throughout the sales lifecycle, you will build confidence in the SendBird product by articulating the value of our platform. You will inspire customers by building and delivering presentations that open their eyes to the value and potential of using SendBird.

 

WHAT YOU WILL DO

 

  • Partner in sales meetings - You will partner with the sales leadership in emails, calls, video conferences and on-site sales meetings throughout the entire deal process, working as an equal in support of the team to close the business.
  • Manage Global Teams - You will need to manage and lead a global team of sales engineers based in the Americas, EMEA, and APAC regions while also expanding the team to support our worldwide customer base.
  • Lead technical meetings - SendBird is a technology platform, so conversations with engineers and architects will come up during the sales cycle and you will be responsible for knowing the entire platform with enough mastery to to assist in a technical evaluation.
  • Design & deliver presentations & demos - You will need to be comfortable creating presentations & demos mapped at the appropriate altitude of your audience while balancing and blending technical details, features / benefits, differentiation etc.
  • Set strategy and overcome objections - You will be responsible for setting the Sales Engineering strategy and creating processes as they relate to presales, customer handoffs and implementations. 
  • Design solutions architecture - SendBird as a technology platform enables the creation of powerful conversational solutions to a wide variety of business problems. You will be responsible for taking design & requirements from customers and mapping them onto the SendBird technology to help establish fit and scope level of effort.
  • Respond to security inquiries - Security is extremely important to SendBird customers. You will be responsible for articulating our security story and responding to security reviews. This includes speaking to conformance with security / compliance frameworks including HIPAA, SOC2, and ISO 27001.
  • Contribute to RFP responses - Many of SendBird's opportunities are part of structured RFI / RFP processes. You will work with the sales leadership and the account executive team to prepare strong responses.
  • Conduct competitive analysis - The messaging space is competitive and fast moving. You must be prepared to rapidly analyze and speak to competitive differentiation.
  • Know the roadmap - Prospects are always interested in where we are headed. You must be able to walk the line of telling our story without overpromising.

WHO YOU ARE

 

  • Deep understanding API / SDK products
  • Knowledge of a broad range of web and platforms including JavaScript, iOS, Android, React Native, etc.
  • Not averse to getting hands-on and wearing a lot of hats when the time comes
  • Understanding of security basics and core architectural concepts such as REST, SOA and event driven application architectures
  • Availability to travel as necessary to visit prospects, customers, and other SendBird offices

EXPERIENCE AND SKILLS

 

  • 10+ years of experience in sales engineering, solutions engineering, technical support, or a related technical customer facing role 
  • 5+ years experience growing and managing global teams and supporting a worldwide customer base
  • High bandwidth - you have no problem juggling multiple tasks and accounts at once
  • Proficiency with one or more programming language such as JavaScript, Java, Swift, Ruby, or Python
  • Native English speaker with strong verbal and written communication skills

ADDITIONAL BENEFITS

 

  • Pick your new laptop!
  • 4 weeks paid time off!
  • 99.99% paid Benefits
  • 12 US paid Holidays
  • Fun working environment 
  • Flexible work schedule
  • Opportunity to work for the hottest startups on the planet!

ABOUT SendBird

 

SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.

 

We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (50+ employees) with an Asia-Pacific office in Seoul (60+ employees).