Product Education Specialist at TigerConnect
Santa Monica, CA, US

We are seeking a well-organized professional with experience developing training tools and providing technology training services within a healthcare environment. The Product Education Specialist will be responsible for building and maintaining TigerConnect client on-boarding and training tools as well as delivering TigerConnect training to end users, administrators, and help desk / support functions. As a subject matter expert, the Product Education Specialist will also field training-related support inquiries, and identify up-sell opportunities for additional products and training services. Further, this individual will develop and host focused-content webinars with the goal of engaging both new and existing clients on specific features within the application. We are looking for a critical thinker who will apply methodologies, tools and techniques to provide best practice training services and product insights to drive adoption, retention, product expansion, user growth, and advocacy across our client base. The ideal candidate will possess soft skills that include basic conversational abilities, proficiency in asking probing questions, and understanding the timing of when and when not to initiate an up-sell conversation.

What You'll Own:

  • In partnership with Professional Services, Client Care, Client Development, and Marketing teams - design, build, and maintain new TigerConnect client on-boarding knowledgebase and training portal
  • Work with Marketing and Technical Documentation teams to create and maintain all client-facing training documentation and processes (online portal, CBTs, PPTs, videos and other training materials)
  • Support Client Care organization with user inquiries associated with training needs
  • Advise clients on how best to leverage existing products and features and, where appropriate, suggest new features they may not be using
  • Record recommendations shared with customers in Salesforce to measure success of up-sells
  • Deliver onsite and remote training sessions in support of Professional Services engagements 
  • Host periodic best practice / training webinars on key features demonstrating how they can improve workflows for TigerConnect clients
  • Maintain a keen understanding of training trends, developments and best practices
  • Identify product and user expansion opportunities that arise via training activities and collaborate with account teams accordingly

What You've Accomplished:

  • Minimum of 3  years technology training, clinical informatics, or related experience in a healthcare environment
  • Exceptional interpersonal skills with proven ability to communicate effectively with both clinical and technical personnel
  • Experience building and/or administering online training tools or LMS systems a big plus
  • Able to provide training geared to support healthcare workflows and systems
  • Ability to apply knowledge and experience to technical topics in a healthcare setting
  • Understanding of healthcare workflows, patient care, clinical systems
  • Basic technical support experience to help customers overcome technical related issues
  • Self-starter who thrives in a fast-paced environment with the ability to work well with others
  • Proficient in MS Office Suite - particularly PowerPoint and Excel
  • Excellent written and verbal communication skills 
  • Excellent time management and organizational skills
  • Up to 25% travel required

 

Who We Are:

As healthcare’s largest provider of clinical communication solutions, TigerConnect helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With over 6,000 facilities, delivering hundreds of millions of messages monthly, TigerConnect continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, and a Best Places to Work in Healthcare 5 years in a row (2015201620172018, and 2019). TigerConnect currently has over 130 employees with offices in Santa Monica, San Jose, and Shanghai.

 

Why We’re Different:

  • We are the largest provider of clinical communication and collaboration solutions in the U.S.
  • We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan

 

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.