Human Resources Manager at Cover
San Francisco, CA, US

We're reshaping the way that insurance is sold, and building a product to make sure our customers get the most out of the insurance policies they buy. Insurance products are consumer products, yet have never been treated as such by incumbents. We're proud of our customer-centric focus, and the elegant apps we build to better serve our customers. Cover has significant backing by world-class investors and is based in San Francisco.

About Cover

Cover is a national insurance brokerage, licensed in all 50 states, working with more than 35 carriers. We source our customers entirely from our iPhone and Android apps. Right now, we rank #1 for searches of insurance on the AppStore in Canada, and within the top 10 in the US on any given day. The company is backed by Y Combinator and many other world-class investors.


About the Role


We’re looking for a HR Manager to provide support to our employee population in San Francisco - someone who is passionate about finding ways to best support our growing Cover family. The HR Manager is primarily responsible for supporting employees and leaders in the various businesses we operate in. You will partner with our operations team on various stages of the employee lifecycle from talent management, performance management, onboarding/offboarding, and business driven initiatives. In addition, you will help create and implement processes to help scale our company.


The ideal candidate is a self-driven individual who is data-driven, organized, and passionate about continually maturing processes and experience for all employees. A successful candidate will be able to thrive in a fast-paced environment and adapt as new priorities come up. Exceptional communication skills, time management, and attention to detail are key attributes in this role.


Job Duties:


  • Participate in leadership meetings to diagnose and solve talent and organization problems

  • Advocate for your functional teams and represent their needs to senior leadership 

  • Promote a culture of feedback and open communication, reinforcing our mission and core values

  • Support individual and team development as well as provide guidance to support the high growth and need to become more efficient and effective

  • Responsible for the administration related to the various HR systems; tasks may include compliance processes, payroll, benefits administration, and  process administration.

  • Serve as a primary first-response resource for general employee and/or manager inquires

  • Collaborate within the People Ops team to create efficient processes and reduce manual transactions.

  • Keep current with industry conditions, pay rates and benefits to ensure the firm's competitiveness

  • Contribute to the documentation of People Ops process and procedures, and establish a routine maintenance schedule for content updates.

  • Work cross-functionally to shape and evolve Cover’s new Hire Onboarding experience.

  • Other responsibilities include the coordination of special projects, reports, or other HR-related assignments/tasks, as needed



  • 5+ years experience in HR

  • Experience supporting a workforce of 75+

  • Experience working at a startup that is in growth mode

  • Experience in applying human resources concepts, principles, policies, and regulations in the areas of employee relations, performance management, career development, compensation, time and attendance, and employment law

  • Strength in project management from design to execution; ability to successfully manage multiple projects simultaneously

  • Excellent judgement and problem-solving capabilities as well as the ability to make thoughtful decisions

  • Demonstrate the highest level of ethical behavior and maintain confidentiality

  • Knowledge of wage and hour laws as it pertains to payroll processing

  • High attention to detail and strong oral and written communication

  • Interested in learning payroll production and benefit plan design

  • Bachelor degree is required 


Nice to have

  • 1 year of payroll processing experience

  • 1 year experience with benefit administration


Cover is an equal opportunity employer and we greatly value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.