Customer Care Representative at LeanData
Sunnyvale, CA, US

LeanData is revolutionizing enterprise Revenue Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. This is a great opportunity to work with a fast-growing, venture-funded company that’s focused on making customers successful on the LeanData platform.


We are looking for an energetic, extremely motivated Customer Care Representative who can support our customers to help them maximize the value they get from the LeanData platform under our Customer Experience Organization. This is a cross-functional role that will collaborate with many teams and will also serve as the face of LeanData to many of our customers. We view our customer experience as a strategic, competitive advantage. If you feel a passionate alignment with our values and are ready to roll up your sleeves to make our customers successful, you may be the person we’re looking for! The goal of the Customer Care Representative would be to help our emerging customers be successful users of LeanData, showcase the value they can accrue from the product, and provide outstanding care to build a strong, long-lasting rapport. 
 
The Customer Care Representative would be an entry-level, individual contributor role that would be the face and main point of contact for LeanData’s Emerging customers.  As a Customer Care Representative, you will help our Emerging Customers address and assist with all account, product, and technical support related questions post onboarding. The Customer Care Representative will also monitor product and customer success metrics to address opportunities for growth and collaborate with cross-functional teams when necessary. 
 
This is your opportunity to join a red-hot technology company and have a real impact. Benefits include competitive compensation, equity, healthcare, and flexible vacation.
 
Responsibilities:
  • Advise pool of emerging customers on product best practices
  • Participate in User Community 
  • Contribute articles to our internal Knowledgebase
  • Assist in product change orders and answer general customer contract questions
  • Assist with Product Technical Support Issues via Zendesk/Salesforce in partnership with the TSS Team 
  • Capture product feedback and surface information to internal teams
  • Educate customers on product functionality while also leveraging available learning resources 
  • Monitor product utilization metrics via Gainsight and work with Customer Success/Account Management Teams to identify growth opportunities 
 
Requirements:
  • 1-2 years in a customer-facing role, preferably in B2B SAAS 
  • Energetic, empathetic, “Go-getter” attitude
  • Strong verbal and written communication skills
  • Ability to work as part of a high-performance team while also maintaining individual independence
  • Relishes challenges in a fast-paced environment
  • Zendesk/Gainsight/Salesforce Experience a plus

We warmly welcome into the LeanData family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.