Accounts Receivable Manager at TigerConnect
Santa Monica, CA, US

TigerConnect is currently seeking an experienced Accounts Receivable Manager to join our team in sunny Santa Monica! As the Accounts Receivable Manager you bring a general knowledge of accounting principles and accounts receivable expertise. You will oversee and manage the accounts receivable daily operations and strategic objectives of TigerConnect’s SaaS business including: invoicing, cash application, collections, customer relationships, AR aging, and various accounts receivable schedules and reconciliations. This role will work closely and collaborate with the accounting, finance, sales, and operations teams. You will be tasked with managing the implementation of a new billing solution, and continuing to improve and scale the accounts receivable department as TigerConnect continues to grow as a company. 

What You'll Own:

  • Manage day-to-day billing and collections functions ensuring all activity is processed accurately and timely
  • Oversee the implementation and roll-out of a new billing software solution
  • Attain collection goals determined by manager and team
  • Prepare weekly AR Aging and key metrics reporting for management
  • Oversee the timely recording of cash and proper application within the system
  • Accurately and timely process credit memos, chargebacks, and any billing modifications
  • Ensuring proper tax collection on all invoices and/or obtaining and reviewing validity of tax exemption certificates
  • Prepare write-off recommendations for bad debt provision
  • Prepare documentation and/or analysis to support external audit requests
  • Ensure data integrity within Salesforce and understand operational impact to billing and revenue
  • Work closely with internal teams to resolve client disputes and follow through to satisfactory resolution
  • Train, develop, and lead performance of staff including an accounts receivable analyst
  • Identify and implement other efficient processes and resourcing across the accounts receivable department to achieve the best outcomes for the company’s financial metrics
  • Assist the Accounting Manager with any and all ad-hoc projects as needed

What You've Accomplished:

  • 3-5 years of accounting experience, predominantly in accounts receivable or billing
  • Bachelor’s degree in Accounting, Finance, Business Management, or equivalent
  • Highly organized, detail-oriented, flexible team-player, and ability to problem solve in a fast-paced environment
  • Passionate and aligned with TigerConnect’s mission, core values, and products / service offerings
  • Ability to exhibit poise, composure, and confidence when confronted with stressful or high-pressure situations
  • Experience with NetSuite and Salesforce strongly preferred but not required
  • Intermediate knowledge and skills within Microsoft Excel (i.e. pivot tables and v-lookups) preferred
  • General knowledge of revenue recognition principles preferred but not required

Who We Are:

As healthcare’s largest provider of clinical communication solutions, TigerConnect helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With over 6,000 facilities, delivering hundreds of millions of messages monthly, TigerConnect continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, and a Best Places to Work in Healthcare 5 years in a row (2015201620172018, and 2019). TigerConnect currently has over 130 employees with offices in Santa Monica, San Jose, and Shanghai.


Why We’re Different:

  • We are the largest provider of clinical communication and collaboration solutions in the U.S.
  • We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan


TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.