New Patient Support Specialist at The Pill Club
Dallas, TX, US / Fort Worth, TX, US
About Pill Club
We are a family of medical professionals, women's health advocates, and software engineers on a mission to simplify the process of getting birth control! If you are interested in working at a rapidly growing healthcare startup and want to get in on the ground floor of building a company that’s changing the way birth control is dispensed please consider joining our team!
 
Description
Pill Club is looking for a full-time New Patient Support Specialist to help manage and guide patients through the on-boarding process by providing real time updates, ensuring all patient information is complete, and working with cross-functional teams to ensure a great patient experience. 

Ideal Candidate Should Be:

    • Passionate about delivering an exceptional Patient Care experience
    • Sensitive to women's complex relationship with their birth control
    • A good communicator - both written and verbal
    • An organized, multi-tasking professional who learns quickly
    • Actively participates in a team atmosphere
    • Able to effectively collaborate with peers and cross-functional teams
    • Adaptable to a changing environment (we are a start-up company!)
    • Take a can-do approach to patient specific needs
    • Performance and metrics driven
    • Flexible to work overtime, evenings or weekends as needed

Responsibilities:

    • Partner with the Pharmacy to make sure communication is fluid and clear among all teams involved
    • Educate patients regarding all offerings from TPC healthcare services about women's reproductive health
    • On-board new patients into our proprietary system 

Minimum Qualifications:

    • High school diploma
    • 1-2 years of customer service working in an office environment
    • 1 year of healthcare experience preferred 

Desirable Qualifications:

    • Experience working in a Start-up or Healthcare environment
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.