IT Support Engineer at Zwift
London, GB



ABOUT ZWIFT:

Zwift is the fitness company born from gaming, on a mission to make more people, more active, more often. The Zwift platform delivers an at home training game that connects cyclists and runners with each other around the world. Launched from the sunny beaches of Long Beach, CA., the Zwift community is active in 195 countries and growing. The company is endlessly positive, relentlessly inventive, and always looking to improve.

WHO WE’RE SEEKING:

As an IT Support Engineer in our London office, you'll provide world-class tech support to fellow Zwifters in a complex environment while collaborating heavily with the Infrastructure and IT experts in our Long Beach Headquarters. You‘ll work independently, anticipating and responding to the needs of Zwifters in technical distress. Your suite of tech-savvy skills will enable you to profile, build, procure, and install approved SW/HW, diagnose any emergent hardware and software ailments, and maintain all IT equipment. Your communication skills and friendly personality ensure solid Zwift vendor relationships and comfort any Zwifter seeking high-tech help.

WHAT YOU’LL DO:

    Be the owner of IT: investigate, troubleshoot, and fix problems when needed; utilize IT systems and procedures to continuously improve service methodology.
    Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN.
    Communicate with the team, including leadership, to provide key problem status updates and ensure compliance with Zwift standards and security/compliance policies
    Work with your peers in our Long Beach HQ to grow and evolve our current systems and tools, improving efficiency and collaboration between Zwifters globally.

WHAT WE’RE LOOKING FOR:

    5+ years IT experience with a wide range of technology.
    2+ years of networking experience in Juniper Networks switching.
    2+ years of firewall experience with Palo Alto firewalls.
    Experience managing VPN, telecommunications, VoIP, and video conferencing.
    Experience with Google Apps Suite Administration.
    Experience installing, configuring and maintaining Windows and OSX.

    Extremely customer-service oriented. Service or help desk experience a plus.
    Experience with a ticketing system such as Jira Service Desk.

    Strong time management and organization skills; able to prioritize multiple requests effectively and autonomously.

    Adept at leading training and making others comfortable with technology.

    Displays a passion for improving systems, process-building, and documentation.

    Strong written and verbal communication skills.

    Able to anticipate problems before they arise and take preventive action or escalate recommendations appropriately.

    Demonstrated alignment with Zwift’s mission, values, and commitment to diversity, equity, and inclusion.
    Bachelor’s degree or equivalent experience

BONUS POINTS:

    Experience with EDR software (endpoint defense and response - Antivirus, Antimalware)
    Using network protocol analyzers, such as Wireshark
    Experience with single sign-on systems such as Okta, OneLogin, using SAML / WS-Federation.
    Basic to advanced knowledge of corporate networking and security practices