Customer Success Intern at LiveIntent
New York City, NY, US

About the Job:

LiveIntent is hiring a Customer Success Management Intern to work alongside the Strategic Customer Success team. This intern will gain valuable insight to the AdTech world and knowledge of media inventory and pricing, as well as learn customer success skills that are transferable between industries! 

Responsibilities: 

  • Provide CSM or AE with assistance related to the creation of Quarterly Business Reviews, Campaign Reporting, Demonstrations, and other client facing collateral.
  • Assist in reviewing gathering assets, creatives and red-flagging potential account concerns to CSM.
  • Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties as assignments.
  • Manage campaign timelines and documented requirements
  • Document discussions during internal and/or client meetings and conference calls, identify key action items and decisions that need to be followed up on by CSM, CSC or AE Field and process internal information requests
  • Assist in end of month billing reconciliation
  • Facilitate workflow by coordinating or gathering background information and/or resources needed to complete tasks including working in Salesforce to log account information and internal account case information & status  

Qualifications: 

  • You are curious in nature, enjoy learning, and are always challenging yourself to improve 
  • Excel doesn't intimidate you and you possess at least basic Excel skills 
  • Attention to detail is a strong suit, when faced with a tedious task you're focused and produce quality work 
  • You understand the importance of great customer service and tend to go above and beyond for others 

A little about your summer with us: 

  • 10 Fun, Fast Weeks: Our 2020 Summer Internship Program will run during the 2020 Summer semester.
  • This is a paid position and you’ll work 40 hours per week
  • Location: You’ll spend 10 weeks at our headquarters in NYC, conveniently located in FiDi. Since we have offices located in Berlin and Copenhagen you’ll walk away with the experience of working for a global tech company! 
  • Ownership: Your time at LiveIntent will be meaningful, not filled with coffee runs. Teams across the company have identified ongoing projects to address real business challenges – and we trust you to take ownership of these projects. Our hope is that you will identify areas for opportunity and go for it, without waiting for instruction! 
  • Mentorship & Growth: On your first day you will meet your LiveIntent Guider, a veteran LiveIntenter who will help you navigate through your time here. Your manager and fellow team members will teach you and provide feedback along the way. 
  • We’ve created trainings to help you get the most out of this experience and feel prepared for your next step. 
  • Find Fun: We work hard at LiveIntent but we take every opportunity to Find Fun along the way. You’re encouraged to participate in activities like: afternoon snack time, Rose Thursdays, in-office group exercise classes, organized sports teams, Summer Fridays and so much more!

About LiveIntent:

LiveIntent, one of the world’s largest people-based marketing platforms, connects 2,500 publishing and advertising brands with over 250 MM verified people every month across all types of media. With the anonymized email address at the center of its industry-leading identity graph, LiveIntent provides brands with solutions that help them monetize, acquire, and retain real people, even where cookies don’t work. LiveIntent enriches a brands’ data, making it possible for them to deepen their understanding of their audiences, and more effectively market to people wherever they are present and paying attention. LiveIntent is home to over 160 people worldwide with offices in New York, Berlin, and Copenhagen.