Business Intelligence Analyst at SendBird
San Mateo, CA, US

The Operations team at SendBird is looking for the first Business Intelligence Analyst who is passionate about data, analytics, and business strategy. You will be the owner of the Business Intelligence infrastructure at SendBird while working in a highly collaborative environment of data engineers, and business leaders to deliver data solutions for our business needs. You will help the team to learn more about our business, engage them to fully utilize analytics platform by teaching them about analytics, and improve the use of our data so that SendBird transforms into a data-driven organization. You’ll be an integral part of providing data-driven insights that guide our company to set the new growth benchmark for B2B SaaS companies.




Partner with teams across the organization to understand their needs in analytics and create dashboards and reporting that allow them to execute more effectively

Work with business leaders to define key metrics and build reporting to monitor and understand performance along those metrics

Build and maintain scalable ETL processes and pipelines to bring the data into our data warehouse

Work directly with internal partners and business/product/design/engineering audiences to understand the reporting needs and develop scalable solutions keeping reusability in mind.

Build, maintain and administer Looker as our BI tools and be the driving force behind the adoption and effective use of Looker within every team at SendBird

Maintain the data quality and data integrity of the data warehouse in partnership with our Data Engineers/Platform Engineers

Deep dive into large set of data sets to answer business questions, perform ad-hoc analysis

Reconcile data between various systems, find opportunities to innovate, and drive improvements




Able to thrive in a dynamic and fast-paced environment; intellectually curious; PM skills

Proven track record of collaboration with a variety of decision-makers to drive impact

Share a creative approach based on in-depth knowledge of best practices in developing actionable analysis and guidance

Expert in visualization technologies including Looker, Tableau, and/or another BI tool

Strong active listener with solid written and verbal communication skills

Experienced in successfully managing projects and programs to on-time, on-schedule, and with priorities, by utilizing a project management system including Jira




4-5 years of experience of implementing and managing BI platforms and related analysis tools with large complex data sets from various sources, ideally with a focus on marketing, sales, or customer acquisition

Knowledge of relational databases or data warehouses (Amazon Redshift, Google BigQuery, PostgreSQL, MySQL, Snowflake, etc.)

Confident with a scripting language (Python, Ruby, etc.) to build data models and ETLs

Ability to work cross-functionally, building and maintaining trust with internal stakeholders

Bachelor's degree in Math/Statistics/Engineering or other equivalent quantitative disciplines




Pick your new laptop!

4 weeks PTO!

401(k) and 99.99% Paid Benefits 

12 US Paid Holidays

Fun work environment!

Flexible work schedule

Opportunity to work for one of the hottest startups on the planet!




SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.


We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA with offices in Seoul, Singapore, London, New York and Bangalore.