Services Executive Assistant at Highspot
Seattle, WA, US

About the Role

The most successful candidate for this role will be an effective communicator, both verbally and with written correspondence, possess the ability to complete complex tasks quickly with minimal guidance, react with appropriate urgency to situations that require a quick turnaround and take effective action without having to know the total picture. He/she will  proactively anticipate needs, clear obstacles and seeks opportunities to take ownership of tasks and projects.
What You'll Do
  • Provide broad administrative support to the VP of Services and the Services Leadership 
  • Keep the team running smoothly - be the eyes and ears of the Services Leadership Team to keep them abreast of trends with employees
  • Be a key driver in creating and maintaining the team culture within the Services Team and ensuring this connects to the broader Highspot culture
  • Identify any process issues or bottlenecks in the team and work with leadership on possible solutions
  • Help the Services Leadership and broader team interface effectively with other teams across the company such as facilities and IT
  • Compile and track team goals and operational metrics, gather appropriate input from stakeholders
  • Manage complex calendar and scheduling requirements for supported executives by proactively seeking out and triaging scheduling conflicts and staying ahead of opportunities to recommend meeting alternatives
  • Work effectively under pressure within short time constraints prioritizing tasks and taking appropriate action
  • Coordinate and plan domestic and international travel inclusive of organizing trip agendas and local logistics
  • Serve as liaison between supported executives and key stakeholders in the company; manage confidential and sensitive information with high-level of discretion
  • Continually seek out and identify opportunities to improve process and create efficiencies
  • Manage core administrative responsibilities including but not limited to space planning, scheduling new hire onboarding, organizational charts, supply ordering
  • Navigate ambiguity well and function without significant oversight or instruction to achieve results with a high degree of accuracy and attention to detail
  • Track and help drive the completion of key Services deliverables following up on outstanding items
  • Partner with VP of Services and direct staff on special projects and initiatives as assigned
  • Collaborate across boundaries with Enablement,  HR & Facilities Teams to ensure an amazing onboarding experience for all new hires; work with Services Leadership to define and innovate this experience as required
  • Establish and maintain effective relationships with other EAs across the company
  • Plan and organize Services morale events inclusive of events celebrating releases and important Services milestones
  • Maintain and track office perks budget for the Services Team
  • Answer questions and provide support for all Services team members
  • Full medical, dental, and vision benefits
  • Flexible work and vacation schedules
  • Transportation benefits
  • Competitive compensation
  • Fully-stocked kitchen with healthy snacks and drinks
  • Company social events throughout the year
  • Open and spacious office, based in the heart of Seattle
  • Great views of the city and Puget Sound
  • Meaningfully contribute to a compelling vision
  • An environment that enables you to do your best work
Equal Opportunity Statement
We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.