Director, Product Manager - Integrations at TigerConnect
Santa Monica, CA, US

TigerConnect’s product management team is looking for a talented and experienced product leader who is passionate about user experience and solving customer challenges through partner integrations. This product leader will define and own the strategic roadmap for clinical integrations with TigerConnect, such as EHRs, interface engines, nurse call systems, VoIP/PBX, scheduling systems...etc. You will also help maintain data standards such as HL7 and FHIR. TigerConnect is the leader in messaging and communications in healthcare, we’re seeking a savvy and innovative product leader to help deliver exciting new features and experiences in the space.

The Director of Product Management - Integrations will work closely with our team of talented software engineers, designers, data engineers, solutions engineers, to deliver new features and product enhancements. In this position, you’ll have the opportunity to take ownership and play a critical role in our company’s growth.

Successful candidate must be a problem solver, analytical and a team player.

What You'll Own:

  • Define, plan and manage the roadmap for integration features and enhancements.
  • Identify customers' pain points and needs by leading conversations with internal and external stakeholders.
  • Serve as the subject matter expert for integration product features.
  • Serve as a point of contact for external development and integration partners.
  • Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer’s feedback, engineers’ suggestions, sales’ requests...etc.
  • Spec-writing, ticket-writing, product acceptance, roadmap-prioritizing, and all other day to day tasks that push development forward and keep projects on track.
  • Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies.
  • Triage and prioritize bugs to provide direction for engineering and QA teams.
  • Collaborate and communicate with cross-functional teams for your projects.
  • Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and internal analytics tools.
  • Keep pulse and perspective of the competitive landscape.

What You've Accomplished:

  • Bachelor’s degree, MS or MBA preferred.
  • 5+ years of relevant work experience as a team leader; product leader; consultant in software development or healthcare.
  • Strong experience clinical integrations, suchs as EHRs, interface engines, nurse call systems, VoIP/PBX, scheduling systems
  • Strong experience with HL7 
  • Experience with FHIR is a major plus
  • Experienced with enterprise or B2B products.
  • Ability to understand and discuss technical concepts, analyze tradeoffs and evaluate solutions with stakeholders.
  • Entrepreneurial, inquisitive, and empathetic.
  • Demonstrable data-driven decision making and analytical thinking.
  • Excellent problem-solver, with the ability to tackle challenges based on research, data and industry trends.
  • Proficient communication, influencing, and interpersonal skills.
  • Solid sense and belief of user-centered design and intuitive UX.

Who We Are:

As healthcare’s largest provider of clinical communication solutions, TigerConnect helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With over 6,000 facilities, delivering hundreds of millions of messages monthly, TigerConnect continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, and a Best Places to Work in Healthcare 5 years in a row (2015201620172018, and 2019). TigerConnect currently has over 130 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We’re Different:

  • We are the largest provider of clinical communication and collaboration solutions in the U.S.
  • We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.