Estonian Operations Manager at Starship Technologies
Tallinn, EE
Starship Technologies is revolutionizing the delivery space using a fleet of autonomous robots which can deliver food and goods in their local area in a matter of minutes. Our robots have completed thousands of deliveries, met millions of people, and have clocked up the miles in more than 100 cities around the world. The robots drive autonomously but are monitored by humans who can take control at any time.
 
Starship was founded by two Skype co-founders, Ahti Heinla and Janus Friis, and former Airbnb executive Lex Bayer has joined as CEO. Starship is changing the way the world thinks about delivery.
 
We are looking for an experienced operational leader to join our team and help take our remote operations to the next level. Our operational teams include three primary functions: on-site operations, remote monitoring and piloting of our robots. The teams are located in Tallinn.
 
If you are the successful candidate, you will lead our remote operations people who monitor and pilot our robots from afar, making sure that our friendly neighbourhood machines continue to not only do their jobs well, but also contribute positively to their communities.

The Estonian Operations Manager will:

    • Successfully build effective operations teams
    • Be a leader to team members, providing coaching and development
    • Analyze and enhance operational procedures, workflows, and systems
    • Effectively identify patterns and problem areas, and implement effective solutions to drive increased efficiency, productivity, and quality
    • Be in charge of scaling teams to meet our growing business needs, including forecasting, hiring, and training
    • Responsible for liaising with other departments, including Engineering, Product, Mapping, Support, and Logistics, to ensure effective information transfer for improving and optimizing our products and systems

To be successful in the role, you will need:

    • 5+ years' experience managing operational teams bigger than 50 employees. 
    • Excellent organization and attention-to-detail, and an ability to think at a systems level
    • Excellent critical thinking and problem-solving skills
    • The flexibility and adaptability to work with different aspects of a business and in a fast-paced, growing startup environment
    • Experience managing remote and global teams is a plus
    • You must be a data-driven decision maker, comfortable with setting targets and managing to operational metrics

We value our team. For this reason, we make sure that there are:

    • Fun company events
    • Weekly team lunches
    • Never-ending snacks and drinks!