Claims Processor at Turo
Phoenix, AZ, US

We are looking for an enthusiastic and detail oriented Claims Processor to join us as we expand our operations team in Phoenix, AZ! You'll support our Claims Associates by processing and triaging Turo claims while providing excellent customer service to Turo hosts and guests. If you’re looking to make a real impact on a challenging part of the business, come join our team! This position reports to our Claims Processor Supervisor.

Role & Responsibilities

Provide exceptional customer service for Turo owners, travelers, and internal customers

When possible, assist Turo members in the self-resolution process

Review FNOL reports and triage assignments to the claims associates

Coordinate claims processing with Turo's outside vendors

Take ownership of office administration efficiency (track inventory supplies and orders)

Maintain accurate documentation

Contributes to team efforts by accomplishing related results as needed

Qualifications

Prefer 1 year of insurance industry experience, preferably in an initial loss reporting role

Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars

BS / BA or equivalent strongly preferred

Exceptional personal qualities and people skills

Ability to work in a fast-paced environment, drive and embrace change

Excellent follow-through, attention to detail, and with minimal need for supervision

Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

Commitment to high responsiveness and availability

Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus

Bonus: Experience with office administration or the ability to handle multiple responsibilities at once.

Benefits

Competitive salary and meaningful equity

Employer paid medical, dental, and vision insurance

Apple equipment

Four weeks paid time off, 11 paid holidays, generous parental leave

Weekly catered lunch

Stocked kitchen and beverages

Company-sponsored happy hours and team events

Turo travel credit every month

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!