Ad Operations Manager, UK at Nextdoor
London, GB

Nextdoor is the neighbourhood hub for you, your neighbours and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighbourhood they can rely on.

Building connections in the real world is a universal human need. That truth, and the reality that neighbourhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbours rely on Nextdoor in neighbourhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

Meet your Future Neighbours

The Ad Operations Team sits within our Client Services organisation, and is responsible for executing advertising campaigns and helping to build a world class advertising platform. The team, which is spread across all regions of the US (East, Central, and West) as well as UK, works to earn the trust of our fellow teammates and internal partners everyday, is customer obsessed by focusing on campaign performance, acts like owners by managing a large book of business, and invests in community by knowledge sharing, training and being a resource to other teams in the revenue organization. At the end of the day, our purpose is to fully own the success of our clients. 

The Impact You’ll Make

As an Ad Operations Manager, you will partner closely with your teammates as well as our Account Managers (AM), Client Partners (CP), and product team. You will be a critical partner in building and executing campaigns as well as providing analysis during and after the campaign. Day-to-day functions include building and trafficking direct-sold campaigns, partnering with your cross-functional partners, optimizing for client performance and delivery goals, and troubleshooting issues/challenges as they surface. If you're great with people, insanely detail-oriented, a creative problem solver, and eager to share your unique knowledge and experience to help strengthen and grow our team while learning a lot in the process, we want to hear from you!

  • Build, flight, QA, and manage advertising campaigns in the EU markets in which Nextdoor monetises (currently UK and NL).
  • Monitor and solve campaign-related issues
  • Analyse data using statistical software; convert complex data and findings into understandable tables, graphs, and written reports
  • Show flexibility and willingness to handle miscellaneous operational tasks and advertiser requests
  • Work with internal teams to traffic and test ads across various ad serving systems
  • Partner with the Account Management team to confirm accuracy of materials and promote successful campaign execution 
  • Ensure quality control across all campaigns through enforcing a structured QA system, contributing to seamless pre-launch communication between teams
  • Proactively look for ways to improve process, take initiatives to run tests and experiment
  • Feel comfortable working with different time zones (mainly with San Francisco and New York offices)

What You’ll Bring to The House

  • 2+ years experience in ad operations, campaign management, project management, or other operational role
  • Experience trafficking/managing campaigns with awareness and DR goals
  • High-level verbal and written communication skills
  • Exceptional organisation and time management skills
  • Ability to thrive in a fast-paced, high-volume, and deadline-driven environment
  • Demonstrated problem solving and troubleshooting skills
  • An inquisitive mind and analytical mindset 
  • Strong Excel skills (pivot tables, VLOOKUP, macros)
  • Bold in sharing feedback and perspective - good ideas come from everywhere
  • Self starter with an ability to make decisions based on good judgement

Bonus Points

  • Experience running programmatic campaigns 
  • Familiarity with Google Ad Manager, DV360, or other ad servers/DSPs.
  • Experience working at/with agencies