People & Culture Generalist at SendBird
Seoul, KR

We are looking for a driven and proactive HR Generalist to join the People & Culture team at SendBird and be a champion of SendBird’s culture, values and employee experience.  Reporting to the Director of People & Culture, this role will play an integral role in developing and implementing tools, systems, and processes that set the foundation for our team’s growth. We are assembling a dream team and are eager to meet driven candidates who crave impact, thrive in ambiguity and want to experience a startup shifting into hyper-growth.

ROLES & RESPONSIBILITIES

Champion our core values, participate in the development and execution of People & Culture roadmap, and create “moments that matter” throughout the employee journey. 

Shape and manage our core People practices such as benefits, immigration, policies, compliance, and HR data and systems. 

Managing HR technology tools that help us automate operational tasks (including payroll provider and HRIS tool). Own tools, systems and infrastructure that support the People function

Manage the process, data collection, and reporting for the various tools and systems we use to capture employee data, ensuring a high degree of accuracy. 

Provide People & Culture support across the business and serve as point of contact for general benefit, HR questions. 

Handle HR and compliance-related employee issues and ensure controls are in place and procedures are followed for periodic review of compliance with all applicable laws. 

Participate in development and execution of People & Culture roadmap. Coordinate key people programs such as: feedback and development processes, compensation planning, pulse surveys, benefits and perks, L&D initiatives, etc. 

WHO YOU ARE

Critical thinker - you use logic and analytics to evaluate process needs and identify alternatives. 

Emotionally intelligent - you are able to build strong trust with leaders and employees. 

Empathetic - you connect well with employees and understand their needs. 

Motivated by challenges - you bring a positive tone, and an eye for solutions and an energy for rolling up your sleeves and doing whatever needs to be done. 

Deeply responsible and accountable with strong attention to detail and organization. 

Use a combination of judgment, intuition and constant curiosity in order to draw the best conclusions and shape a path forward. 

Exhibit utmost sensitivity to the confidential and critical nature of employee information and activities. 

Exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed.

Thrive in a fast-paced, dynamic environment. You are flexible and adaptable, a team player above all. 

Strong alignment with our core values. 

KEY QUALIFICATIONS

B.S. or B.A. degree and minimum 5+ years of relevant, progressive career experience.

Strong working knowledge of multiple Human Resources disciplines including benefits, employee relations, talent development, compensation, and employee engagement. 

Strong working knowledge of HR policies and laws. 

Experience with a wide-variety of systems and tools (Greenhouse, Lattice, HRIS systems, etc.)