Sr. Director of People Operations at Valimail
San Francisco, CA, US

Imagine working on a global communication network that’s used by 3.7 billion people and every day more than a quarter trillion messages cross this network. There’s just one problem: even in today’s modern world, phishing attacks run rampant, costing companies billions of dollars each year. Whether it’s from wire fraud, W-2 thefts, or targeted attacks to steal data, companies have been powerless to protect themselves. 

Valimail offers a comprehensive solution for stopping fake email, protecting brands, and helping ensure compliance. We’ve already stopped billions of malicious emails from being delivered, won over a dozen prestigious cybersecurity awards, and count some of the world's biggest companies as customers, including Fannie Mae, Uber, WeWork, Yelp, and the U.S. Agency for International Development. 

As our Sr. Director of People Operations, you will help implement and safeguard our corporate culture, ensuring that culture is tightly aligned with and undergirding the company’s strategic goals. You will take a leadership role in continually assessing and identifying fracture points in the company’s culture and adeptly articulating and formulating remediation routes. 

You will help ensure that Valimail creates an innovative, effective and inclusive work culture, with the overarching goal of implementing initiatives that retain and grow the best talent for our organization.

You will oversee employee engagement and develop guidelines and policies that reflect and support the company’s core values and beliefs. This role requires sound judgement as well as strong communication and employee relations skills.

What You Will Be Doing: 

Build and manage a best-in-class HR team to support growth goals.

Serve as a trusted resource to the executive team, all managers and employees to help staff navigate career development, performance shortfalls, management effectiveness, respect in the workplace, and development of communication that ties actions towards the achievement of departmental and company goals, and facilitates and reinforces behavior that overcomes obstacles, and which is unwelcoming of excuses. 

Effectively and strongly support the company and its management in continually monitoring its effectiveness and execution through expert identification of shortfalls in its architecture, routines and culture while providing clear and cogent recommendations of remedies and refinements that will substantively ensure appropriate corrections and improvements towards effectiveness and optimal execution, towards the achievement of the various goals that the company has established and communicated.

Develop ways to communicate the company’s culture, ensuring that company values are clearly communicated and embodied; take ownership of culture initiatives, off-site retreats, company events, and other initiatives to support culture

Create a Learning & Development program to support excellence in performance and the ability to increasingly oversee greater ranges of responsibility as well as more deeply complex work assignments.  The L&D should support professional development and career growth at Valimail for all employees.

Own company handbook and HR best practices across the organization.

Manage all benefits plans.

Oversee all workplace compliance issues at federal and local levelsMeasure employee engagement and facilitate diversity and inclusivity.

Oversee all physical facilities and ensure that all matters related to the offices are optimized to facilitate and support effective team interaction and optimal work output by all employees.

About You: 

8+ years of HR and People Operations leadership experience, building and overseeing teams with solid experience in a startup environment).

Track record of success leading company-changing people-related initiatives across multiple geographic offices with a focus on supporting the development of an execution-oriented culture.

Ability to identify weaknesses in the Company’s culture and to practically remediate.

Strong familiarity with HR best practices, as well as legal, compliance and cultural issues likely to be encountered. 

Strong business acumen and problem-solving skillsHigh social and emotional intelligence.

You truly enjoy cultivating strong relationships with people growing and helping them grow their careers.

Flexibility as a leader who can operate at a highly strategic level, but can also perform tactical HR-related duties for the company.

Excellent communication skills with strong ability to listen, empathize and handle difficult conversationsHigh degree of comfort working in a team that welcomes critical review of decision making, yet will commit to the chosen solution despite disagreement.

Advocates for both our employees, and for the financial and compliant health of our business, understanding how to balance the two with grace.

You know your way around technology and have a keen sense of sharing information across multiple departments.

We use Google Apps, Slack, Lever, and TriNet.