Client Support Analyst at Second Measure
San Mateo, CA, US

As a Client Support Analyst at Second Measure, you'll be the first point of contact in supporting our clients: some of the world's largest consumer brands and investment firms. We are looking for a talented individual to help to continue to develop our support practice and maximize the impact of Second Measure data for our rapidly growing client base.  Additionally, you’ll work cross-functionally with internal sales, marketing, and data teams to help our clients get the most out of our product.

In this role you will:

Act as an internal voice-of-the-client to shape Second Measure's product development efforts.

Provide insights to client pain points and proactively improve the client experience (e.g., developing documentation and training materials).

Help triage inbound requests and respond to client inquiries about Second Measure's product and data within defined SLAs.

Work with team to define internal success metrics and processes for the role.

Make sure our clients are happy and continue to use/love our product.

About you:

2+ yr experience in a consulting, technical account management, finance, operations and/or client-facing capacity.

You are able to communicate highly analytical work.

You are organized, a quick thinker and precise in your responses.

You enjoy working with clients as a trusted advisor.

You are initiative and resourceful and would thrive in a rapidly changing startup environment.

Working at Second Measure:

Comprehensive medical, dental, and vision benefits

401(k) with company matching (up to 4% of annual salary)

Flexible paid time off

Generous paid parental leave

FSAs and pre-tax commuter benefits

Life insurance, disability plans, and legal assistance

Highly competitive compensation, systematized to break down the gender pay gap and promote fairness.