Solution Architect at Highspot
Seattle, WA, US

About the Role

As a Solution Architect, you’ll be working directly with our biggest and most complicated customers alongside a Services Executive. Beyond just providing technical details, you will guide and coach both internal and external teams towards a sustainable design, tailored to the customer’s needs. Ideally, you are a detail-obsessed technical guru who likes solving big, complicated problems. You want to invent the future and share it with the smartest people you know - your colleagues. You thrive on delivering for customers and making the room smarter. You know that ambiguity means the opportunity to build something amazing, and you’re curious about what’s around the next corner.

This is a post-sale delivery role, post-sale experience is required.

What You’ll Do

    Provide thought leadership and architectural guidance alongside a Services Executive on implementations with our largest/strategic customers
    Quickly become a SME on the Highspot product, providing technical training/guidance/best practices to customers and internal resources
    Manage Enterprise customer escalations and provide thoughtful technical guidance
    Represent Highspot Services in complex deals by providing functional and technical consultation
    Represent the voice of the customer with the product management team for feature development
    Be a ‘spiritual leader’ of the services team - this is a senior level independent contributor role with broad visibility


Your Background

    7+ years working with technology companies or in technology consulting
    5+ years working with SaaS products and technologies
    Deep understanding of cloud authentication and security best practices
    Experience developing IT and cloud infrastructure
    Demonstrated ability to understand and articulate information architecture and taxonomy best practices
    Demonstrated ability to quickly establish rapport, trust, and partnership with a wide variety of business stakeholders including C-suite, IT, and manager-level system owners
    Experience working with and deploying CMS/DMS technologies
    Working Knowledge of CRM (Salesforce.com, Dynamics 365) architecture and administration
    Understanding of web development best practices
    Functional understanding of data analysis and database architecture (SQL and NoSQL structures)
    Experience leading complex technology deployments post-sale, including with a diverse non-technical audience
    Proven ability to manage multiple projects at once and deliver for internal and external stakeholders
    Proven ability to learn new skills and technology quickly and independently

Preferred

    Experience with mobile app development and troubleshooting
    Experience with Sales Enablement industry


Highspot Benefits:

    Meaningfully contribute to a compelling vision
    Environment to do your best work
    Competitive compensation
    Exceptional medical, dental, and vision benefits
    Transportation benefits
    Open and spacious offices, based in the heart of Seattle
    Great views of the Puget Sound
    Fully-stocked kitchen with healthy snacks and drinks

 
Equal Opportunity Statement:

We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.