Operations Manager - Fulfillment & Supply Chain, COVID-19 (Temporary) at Color
Burlingame, CA, US

Recently named Rock Health 'Best Digital Health Company to Work For,' Color is the leader in delivering advanced healthcare through clinical genetics. We make precision health programs accessible, convenient, and cost effective for everyone. Color partners with leading health systems, premier employers, and national health initiatives around the world including the million-person All of Us program by the National Institutes of Health.

Color recently launched a high throughput CLIA-certified COVID-19 testing laboratory integrated with public health tools. The testing facility, based in Burlingame, CA, processes samples from hospitals and public health authority testing efforts, with a near-term goal of performing 10,000 tests per day. The testing platform connects supply to demand through an integrated software platform for public health agencies to manage risk screening, test ordering, results delivery, case management, contact tracing, and public health agency case reporting. Color is also establishing scientific collaborations with the Broad Institute of MIT and Harvard and Weill Cornell Medicine to develop and openly share technology. The goal of the collaborations is to directly increase COVID-19 testing capacity, introduce new testing technologies, and share protocols that can help labs across the U.S. scale testing capacity more rapidly.

Color serves health networks, employers, physician offices and individuals, nationwide and internationally. The Operations Manager - Fulfillment & Supply Chain is responsible for driving efficiency and reliability across all required operational supplies, in a way that scales effectively as we grow. 

Responsibilities encompass end-to-end supply chain planning and execution for Color’s products, services, and laboratory operations, including: collection kit fulfillment manufacturing, production, quality control, and shipping logistics, laboratory inventory planning management and re-stocking, and vendor relationship management.

What you'll do

Establish key distribution & supply chain KPIs, develop and monitor metrics that provide visibility into the ecosystem.

Gather and analyze data to identify opportunities for improvement, synthesize findings.

Manage vendor relationships for the testing laboratory. Carry out negotiations for supply contracts and pricing. Be the point of contact to manage contract terms or to troubleshoot any issues that arise in qualification or production. Assess and potentially audit vendors for suitability. Assist with sourcing for alternative vendors if needed.

Manage the stocking and purchasing plan and work closely with vendors to set up and adjust ship schedules. Project usage based on expected volume growth and provide recommendations to the company regarding inventory to have on hand as well as working with vendors to ensure they are able to support needs.

Oversee and develop collection kit fulfillment processes. This includes: managing production with sub-contractors and quality oversight of products, stocking and distribution of various SKUs, packaging, and overseeing shipping and logistics. Being the point of contact for data transfer, QC oversight, and troubleshooting issues that arise. Identifying process bottlenecks and driving efficiencies or cost savings across this process.

Work closely with finance and operations to maintain accurate forecasting, spend and to negotiate contracts to improve terms

Work closely with engineering to improve tracking, inventory management and logistics

Work with product, finance and laboratory teams to determine best vendors and distributors

Identify and remediate single points of failure

What you'll need

5 years+ of relevant work experience with proven success in supply chain management within complex logistics operations. 

Analytical mindset with a data-driven approach to problem-solving and a passion for solving complex business problems. Independently effective manipulating and exploring data. Facility with Tableau, metabase and SQL. 

Experience negotiating with large and small vendors.

Demonstrated ability to communicate, present, and influence effectively at all levels of an organization. Effective working with product managers and engineers.

Entrepreneurial and bold in thinking and action. 

Highly productive with an ability to make significant progress with only limited oversight and direction day-to-day; willingness to take on meaningful responsibility and ownership over projects and to see execution through

A passion for Color’s mission and business

Note: This position requires sustained work in a laboratory that will be receiving biological specimens that may include viruses for infectious diseases, including the COVID-19 virus (which is known to cause the coronavirus disease). Accordingly, this role involves the risk of infection. Color has implemented appropriate safety policies, training, processes, and equipment as per applicable guidelines.

Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.