Technical Writer at SendBird
Seoul, KR

We are looking for an experienced SaaS Technical Writer who can help continue ensuring our customers to use and understand our products effectively. You will develop and transfer user-friendly, high-quality product documentation and UI text for customers.

ROLES & RESPONSIBILITIES

Design, write and edit technical and process documentation including; online guides, API references, blog posts and manuals of products

Produce hard copy manuals based on online documentation

Track and manage project efforts by publishing release notes and changelogs

Verify that our documentation strategy is correct and effective

Develop content and documentation writing style guidelines to maintain SendBird’s tone of voice

KEY QUALIFICATIONS

Bachelor's degree or equivalent experience

At least 2 years experience as a Technical Writer or related field

Ability to speak and write in English fluently and idiomatically

Experience with writing API/SDK documentation

BONUS POINTS

Experience in QA platforms, UX writing, blogging and writing technical articles

Experience with one or more of the following languages; Objective-C, Java, Swift, JavaScript, and Python

ABOUT SENDBIRD

Sendbird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.

We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (50+ employees) with an Asia-Pacific office in Seoul (100+ employees).