Services Enablement Manager at Highspot
Seattle, WA, US

About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets.  What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.
 
About the Role

In this role, Revenue Enablement Manager, Services, you will be responsible for enabling our Services team who are responsible for driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform. Jumping into many different projects and will be very hands-on with several teams cross-functionally. Over time, you will have the opportunity to help shape and grow not just the team, but also the product.

What You'll Do

        You will partner with Executives, Services Leadership, Account Managers, Marketing, and the Product team to help our customer services organization elevate their customer conversations that align with our go-to-market strategy.
        You will work with internal customers and stakeholders to define project priorities and requirements for the Services team.
        You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects.
        You work well cross-functionally with other teams to ensure project objectives are met, opinions are considered, and plans communicated.
        You will dig deep into Highspot analytics to identify opportunities and evaluate the success of our efforts.
        Work closely with the account team to support the sales process.

Your Background

        You have experience in a customer success role with proven success in building and sustaining strong customer relationships.
        Ability to effectively support and engage with a diverse group of highly technical individuals.
        You are curious and passionate about the solutions Highspot delivers for our customers.
        You have experience in consumer or B2B SaaS and understand the mechanics and economics of a SaaS business.
        You have a technical degree or equivalent work experience.

Benefits

Exceptional medical, dental, and vision benefits
Flexible work and vacation schedules
Transportation benefits
Competitive compensation and equity
Fully-stocked kitchen with healthy snacks and drinks
Free catered Friday lunches
Team building outside of the office
Company bonding events throughout the year
Opportunities to attend trade shows, conferences, and industry events
Open office, based in the heart of Seattle
Great views of the city and Puget Sound
Meaningfully contribute to a compelling vision
 
Equal Opportunity Statement

We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.