Director of Operations at RDMD
San Francisco, CA, US

Director of Operations

At RDMD, we’re dedicated to jumpstarting new research to accelerate treatments for rare disease patients. Everyone at RDMD is driven by a deep commitment to our mission, a passion for problem solving, and an interest in constantly improving how things can be done. We’re looking for someone who can lead all our patient and clinical operations to help us scale processes and quality in our next phase of growth.

You should love creating processes and systems from the ground up and be comfortable with a fast-paced and ever-changing environment. Ideally you’re someone who can’t help but to dig in, roll up your sleeves, and lead a team to solve operational challenges from all corners of the company.

What you will do

Scaling operations

Grow, manage, and scale our patient and clinical operations team to support growth in patient volume, geographies, and scope of our platform.

Establish key performance metrics around data completeness and data quality to ensure predictable delivery of product to patients and our biopharma customers.

Oversee end-to-end regulatory compliance, operations, and quality processes, including developing and maintaining compliance documentation.

Partner with product, engineering, marketing, research, and commercial to streamline cross-functional operations.

Maintain budget and cost forecasting for patient and clinical operations.

Continuously identify, prioritize, and quantify areas of process and strategic improvements.

Team development and leadership

Promote a culture of high performance that values learning and a commitment to quality.

Ensure that the operations team receives appropriate training and development.

Hire and manage remote employee and contractor team.

Who you are

Self starter, excellent problem solver, highly results oriented.

Has hired and managed a team within a high-growth organization.

Lifelong learner, with a passion for personal development.

Ability to thrive in a fast-paced and constantly changing environment.

Clinical / medical experience a bonus but not a requirement.

Excitement for our mission is a must.