Sr. Engineer, Developer Relations at Frame.io
New York City, NY, US

About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re backed by Accel, SignalFire, FirstMark, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.

About the Role 

Over the past two years, Frame.io has opened its API, putting the potential of a fully-connected universe in the hands of our largest customers while building an ecosystem of strategic partners. As Frame.io continues to transform the landscape of professional video creation, our technical platform continues to be a launchpad for a new generation of media technology.

We’re currently looking to add someone to our Developer Relations team who can help scale our systems, processes, and strategies while driving the technical success of customers, large and small.

If you're successful, you will inspire and equip developers to build the next generation of amazing video applications, and in the process, transform Frame.io into a critical component of a deeply connected ecosystem.

Requirements

You have previous experience in a customer engineering or agency role

You’re a crack technical troubleshooter

You have solid Python or JS chops, and an obsession with great application architecture

You win when others succeed

Not only are you a great client-facing engineer -- you love it

You’re always looking for points of leverage, repeatability, and scale.

Responsibilities

Collaborate with customer-facing teams to understand technical customer needs

Build and maintain customer-enabling tools

Own Frame.io’s developer-facing content (docs, guides, developer forum)

Own and execute the overall strategy that turns a single technical solution into a key piece of our Developer Relations story

Serve as a key point of technical escalation and triage for Account Management, Sales Engineering, and Developer Relations

Benefits

Competitive salary and equity

Paid parental leave for primary or secondary caregivers

Unlimited PTO and designated Volunteering paid time off

Work From Anywhere Week

Yearly stipend for learning and development

Medical, Dental, Vision Insurance and OneMedical membership

Pre-tax commuter benefit and Flexible Spending Account

Daily catered lunch & fully stocked kitchen with cold brew on tap

Discounted gym membership, Classpass discount and Free Citi-Bike membership

Our Philosophy

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.