Sales Engineer - New York at Lucidworks
Remote / United States of America

REMOTE - US

About the Sales Engineer Role

The sales engineer plays a vital role on the Lucidworks sales team. Not only do they help interpret a customer’s technical requirements and communicate product features, but they are also given a level of trust that is often not offered to salespeople and consequently, the sales engineer is in a unique position to promote a vendor’s key benefits and value proposition.

Please note: This role is remote but based in the NY Metro Area

In this role you will:

Understand the customer need and establish Lucidworks product(s) as the best solution that addresses that need.

Develop and deliver product demos, custom demos and proof of concepts that showcases why Lucidworks product(s) is the best solution for customer needs. 

Develop and deliver sales presentations that explain key technical aspects of solutions that will benefit customers and prospects.

Present organization’s technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack.

Provide answers to client questions about our product and other technical aspects of the product.

Work with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind.

Demonstrate an understanding of what the customer needs in terms of product capabilities, and manage expectations on the customer and sales side.

Participate and present in trade shows, and special events.

Be able to think critically and suggest ideas that might increase the trust factor and potentially lead to deal closing.

Contribute to the Sales Engineering  organization in building reusable assets.

Provide feedback to the product team for  product improvements as required.

Provide clear and accurate responses for RFPs and/or contribute technical solutions directly to proposals.

Work in tandem with the sales team on presentations to ensure accuracy.

We're looking for:

A demonstrated successful track record in the search & personalization technology in digital commerce and/or digital workplace industry.

5+ years of working as a Sales Engineer on the technology areas listed above.

Successful experience in working with sales and engineering staff to deliver high-quality presentations and information to the prospects.

Successful experience in developing and delivering persuasive presentations to audiences ranging from small groups of clients to large trade show audiences.

Willingness to travel and devote long hours to challenging sales projects.

Fantastic written communication skills.

Successful experience in driving innovation as a way to increase sales.

Strong ability to quickly comprehend and explain complex engineering concepts in simple, effective terms.

Good practical understanding of cloud-centric architectures.

Ability to work in concert with team members to build the most effective presentations that blend technical facts with tangible benefits.

Solid verbal, written, presentation and interpersonal communication skills.

Coaching skills to help co-workers quickly understand and explain new and emerging technical concepts.

Strong networker who can reach out to customers and clients to offer support and assistance.

Impeccable time management skills.

About Lucidworks

Lucidworks is shaping the future of digital experiences, AI, and machine learning by reimagining the power and value of search to create all-new, human-centered experiences. We’re a Leader in Gartner’s 2018 Magic Quadrant for Insight Engines, and we are obsessed with helping the world’s best enterprises deliver breakthrough experiences that transform business and increase user engagement. Our ambitious, empowered team is focused on helping our customers meet their loftiest goals. Fusion, our advanced development platform, gives these enterprises the capabilities to design, develop, and deploy intelligent search at any scale.

Our roots are in Solr, the global search standard used by 90 percent of Fortune 500 companies, and our team includes leading search and discovery contributors and committers as well as many of the world's foremost search and machine learning innovators. We’re serious about the impact of our products to catalyze results for our customers, and about building a team that delivers meaningful results across a growing worldwide community.

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. Thank you for your interest and we look forward to learning more about you.