Technical Business Analyst - User Voice at Canva
Sydney, AU

At Canva, we’re transforming the way the world designs by building a suite of easy-to-use design tools (for graphics, animation, video, and print) in over 100 languages, and across browser-based and mobile platforms.  

Since launch in April 2013, we have grown exponentially, amassing over 20 million active users.  We are one of the fastest-growing technology companies in the world, with software engineering being a core part of who we are.  With a recent valuation of USD $3.2bn and having achieved profitability years ago, we’re building the foundation for the future growth of Canva as we expand our engineering/product development capabilities and global footprint, with new offices set to open in the United States.

In order to ensure we continue to grow and delight our users, we’re hiring a Technical Business Analyst to work with our User Voice group.  In this role you will present insights from user feedback to the Product & Engineering teams, and ensure the feedback is acted upon. You are the customer champion, a trusted partner with Product & Engineering teams and an advisor to our Operations teams, helping scale the business through customer feedback. You'll be part analyst, part product manager, and part program manager. 

What you will do:

Act as the customer advocate in a rapidly scaling software development environment.

Develop strong partnerships with leaders across the business to align strategy and tactics of the products.

Ensure that Canva continues to create a flawless experience for customers of our productsDig beyond the data to provide actionable recommendations that help improve the customer and product experience.

Build, negotiate, and handle complex initiatives to prevent or eliminate friction in our products.

Work together with UX researchers to bring quantitative and qualitative data to together to provide a delightful user experience to our products

Required skills:

Strong experience as a Technical BA in software development, service delivery, or customer support function.

Ability to rationalise and communicate business tradeoffs using reliable data, and backed by business acumen

Advanced SQL knowledge and Data Analysis experience.

Proven program management and product management skills.

Excellent written, verbal communication and presentation skills

Great attention to detail.

Curiosity and desire to share meaningful insights to improve the customer experience.

Leadership experience leading a team of business analysts

Company Benefits

Competitive salary, plus equity options

Flexible working hours, we value work-life balance

In-house chefs that cook delicious breakfast and lunch for us each day

Free Yoga membership

Generous parental leave policy

Pet friendly offices including a garden, climbing wall, unisex toilets

Sponsored social clubs and team events

Fun and quirky celebrations

Relocation budget provided for interstate or overseas candidates.