Content Moderation Administrator at Zwift
Long Beach, CA, US

Do you like online gaming and the sense of community that it provides?  Are you passionate about keeping communities safe and fun for all?  Are you willing to investigate bad actors on an online platform, take action to individually stop them, and prevent those things from happening again by others?  If so, we’d like to chat! 

About Zwift
Zwift is the fitness company born from gaming, and we’re on a mission to make more people, more active, more often. The Zwift platform delivers an at-home training game that connects cyclists and runners in over 195 countries and counting! Launched from the sunny beaches of Long Beach, California in 2014, we’ve grown to over 200 Watopians ( that’s what we call our employees ) and have added locations in Rio, New York, and London. Together, we are disrupting the fitness industry! 

About Watopia
If you’re looking for an encouraging, innovative, and passionate team, Zwift is just that. We like bikes. We like running. We also like local ice cream shops, game nights, and we take our foosball VERY seriously. You'll be surrounded by awe-inspiring people in a playful and colorful environment. That being said, we don't want you to be intimidated by the former Olympians, pro cyclists, and other amazing athletes that work here. Our team consists of people from all walks of life and we’re making room at the table to add more diverse individuals to our team. So even if you're at the very beginning of your fitness journey, there is a place for you here to feel included. Take a spin with our Women’s group, even if it’s your first ride. Pull up a seat at our Pride lunch n learns, or even start a group of your own! Regardless of your background, one thing is true: at Zwift, it’s easy to feel like you belong.

It’s easy because our values are a part of who we are prior to Zwift. Watopia just has a special way of amplifying those values when we’re together. Make It Fun. See above. Elevate Teammates. Get ready for your high-five game to improve substantially. Cultivate our Community. Yup, we take part in local events. Always Level Up. Don’t be shocked if a teammate encourages you to complete your first triathlon. One Zwift For All. For all, including you

Who We are Looking For:
We’re looking for a Content Moderation Tool Administrator with a strong background in using tools and processes to support a safe online community.  The Administrator will work alongside our Account Specialist, to implement the tool, administer the rules, monitor the UGC, and escalate issues as needed.  Success in this position will be to support a sustainable community for millions of members, all who will get to enjoy the same rewarding, meaningful experience and fun of our platform.  Success will also come from someone who can see the bad in the world, and forget it after it’s been addressed.  

Working Closely With Our Account Specialist, You'll Be Responsible For:

  • Learning the sensitive nuances of our Zwift brand tone and how we define a safe and inclusive environment for our members.
  • Implementing the tool to monitor, track performance, and report on trends of user generated content
  • Identifying, investigating, escalating and handling sensitive user generated content for immediate actions
  • Recommending text filters and administering rules which reinforce a safe community platform for our members 
  • Documenting workflows and communication plans around moderation
  • Creating future iteration, roadmapping and deployment.for the Content Moderation service as a whole
  • Building and sustaining productive relationships with subject matter experts and stakeholders to evolve use of Content Moderation Tools

You'll Have These Skills and Experiences:

  • 1-3 years of customer service experience, including monitoring user generated content in online communities
  • Proven ability to investigate problems, use good judgement and convey technical findings clearly, both in written and verbal forms
  • Strong attention-to-detail to create and document processes and procedures.
  • Ability to take direction and work independently to implement changes in our products, tools and/or operations
  • An inquisitive nature to comprehend emerging technology quickly 
  • Ability to quickly shift gears and manage shifting priorities in our dynamic environment
  • Relevant experience working alongside technical resources including development, design and product managers

Bonus Points:

  • Experience with CleanSpeak, Kustomer, or other support tools
  • Bilingual and/or global service experience
  • Passion for online gaming and social media  
  • Cycling, running and/or indoor training equipment knowledge
  • Experienced Zwifter

Some Reasons We Think You'll Love it Here:

  • Fast growing, collaborative environment. Your job will never get boring!
  • Awesome team of talented individuals who love what we do
  • Employee perks and benefits including a fitness program and fantastic industry discounts 
  • Amazing office locations with killer views
  • Did we mention that we encourage you to workout at work...Zwift, run, yoga….we’re in! 

Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com. To learn more about how Zwift collects and uses your personal information during the application process, please see the Zwift Applicant Privacy Notice.