VP, Sales Operations at TigerConnect
Santa Monica, CA, US

TigerConnect is currently seeking a V.P., Sales Operations who will lead us through the next phase of growth by owning productivity, process and execution across sales functions.  This high impact operational leadership role will be responsible for analyzing and reporting on sales productivity as well as developing and driving key strategic and operational initiatives to improve sales effectiveness and efficiency.

Successful candidates will apply advanced analytical and problem solving skills to drive the desired behaviors in our sales leaders and individual sales contributors to leverage best practices and improve performance. The Sr. Director/V.P. will build a high performing team, with a continuous improvement mindset, agile and collaborative execution.

This position will partner with sales, marketing, finance, product management and other support functions to provide and receive feedback on what is working and what needs to be changed. Successful candidates will be able to take the feedback and turn it into actionable projects and programs to increase sales effectiveness and results.

This is a wonderful opportunity to become part of the growing TigerConnect team, with the potential to help define the vision for how we grow.

What You'll Own:

Analyze the performance of the sales organization throughout the sales process to identify areas of concern and best practices. Use this analysis to inform senior leadership of emerging trends and drive sales excellence and enablement.

Partner with sales leadership to continuously refine and improve the sales forecast and own the accuracy of the pipeline and forecast.

Develop key metrics that provide insights into sales planning, process, and effectiveness of the sales organization.

Create, maintain and drive adoption of a sales KPI dashboard that quickly and easily shows the performance of the sales organization.

Provide detailed and accurate sales metrics to measure effectiveness of the sales team and ROI of new sales initiatives and incentives.

In consultation with sales leadership, develop and oversee programs that promote the right sales methodology to  support the effective onboarding and ongoing training of the sales team. 

Coach and collaborate with sales leaders through the rollout and subsequent measurement of new programs and initiatives.

Manage the quota and territory assignment processes to maximize sales productivity.

Drive planning activities to align with the Sales Leaders strategic priorities.

Support and execute on  company go-to-market strategy and the introduction of new solutions and services.

Manage and optimize company’s deal desk to optimize deal structure, maximize sales person time and align relevant cross functional teams 

Drive talent development inside his/her team 

Promote a data driven metric focused culture in our sales team 

Drive the evolution and enhancement of operations tools and applications, develop processes required to meet the rapid growth of the business and measure revenue attainment objectives.

What You've Accomplished:

8+ years of work experience in sales operations or strategic sales roles.

2+ years of experience leading a team

Excellent analytical skills to compile large amounts of data into an understandable format for decision-making

Effective interpersonal and communication skills

Strong record of leadership and ability to work effectively cross-functionally

Recognized leadership skills to build and develop a highly performance team

Effective organizational, multi-tasking and time management skills


Expert at Salesforce, CRM management, and associated sales enablement tools

Enterprise software sales experience a plus

Bachelor's Degree in Business Administration or related field; Advanced degrees in Business or Analytics preferred

What You Bring to the Table:

Ability to work under pressure

Be an effective communicator across all levels of management; Persuasive

Ability to inspire confidence across the organization

Positive attitude, adaptability, prioritization, multi-tasker and effectively work under pressure

Demonstrate problem solving & negotiation skills

Focused on impact and action

High interest in sales and business development

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.

Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. 

It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Tech Startups in Santa Monica (2019 & 2020) and a Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019). TigerConnect currently has over 150 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We’re Different:

Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)

An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)

A fun environment that embraces a “work hard-play hard” culture

We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows

This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan