Training Specialist at Turo
Phoenix, AZ, US

We’re looking for a detail-oriented, deeply curious, and fast-working Training Specialist to join our Arizona team. You’ll design and update both online and instructor-led trainings for our base of 450+ in house and outsourced customer support agents to help them deliver an excellent customer experience to our Guests and Hosts. You’ll collaborate closely with several departments across the company, including our Customer Support, Verification, Trust and Safety, Claims, and Sales teams. This role reports to the Shared Services Manager in Phoenix, AZ.

As a member of the Turo Training team, you’ll partner with our department managers to design highly engaging, interactive training that enables their customer support agents to perform their duties confidently and efficiently. You’re the kind of person who loves figuring out how to make a gnarly process seem simple and easy to learn. You’ll spend approximately 80% of your time updating and/or creating training materials, 10% facilitating, and 10% on Training coordination and planning with our vendor Training teams and Turo Operations Managers. If you have experience facilitating workshops, trainings, and/or courses and you’re passionate about creating learner-centered trainings - we want to hear from you! 

Responsibilities

Become a Turo product expert 

Update training materials to reflect latest policy, process, and/or product changes

Help with the administration of our LMS

Design, develop, and update training materials for a blended learning approach 

Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes

Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents

Collaborate with peer Training Specialists; give and receive constructive feedback

Help the training team grow and scale by evaluating new approaches to how we work

Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials

Occasionally facilitate in-person and/or remote trainings for internal and outsourced teams

Required Qualifications

At least one year of instructional design experience building interactive trainings for both online and ILT formats

Experience with online learning tools, such as Articulate360 and Camtasia, strongly preferred

At least one year of experience delivering trainings (preferably for a Customer Support role, but not mandatory), workshops, and/or courses

Exceptional time management with proven ability to deliver quality materials against tight deadlines

Unflappable calm in the face of frequent changes to requests, deadlines, and priorities 

Team player who can communicate and collaborate effectively with others; provide compassionate, constructive feedback to colleagues; pitch in and proactively help colleagues whenever possible

Strong visual design skills with a passion for creating great learning experiences

Excellent written and verbal communication skills

Self-motivated with the ability to work independently

Able and willing to travel to training events if needed 

Benefits

Competitive salary and equity for all full-time employees

Employer paid medical, dental, and vision insurance

Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave

Fully-stocked kitchens

Company-sponsored happy hours and team events

Turo host matching and vehicle reimbursement program

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!